Assistant Store Leader - Southpark

Faherty Brand; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(K) Plan with company match

Incentives Program

Commuter Options/Benefits

Generous employee discount

Job summary

Faherty Brand is seeking a store leader in Charlotte to guide daily operations, coach a diverse team, and uphold our values across People, Sales, Visual Merchandising, and Operations.

You will drive guest experiences, manage inventory, and execute floor plans that maximize sell-through while partnering with the Store Leader on community initiatives and events.

Qualifications

• Previous leadership in a fast-paced retail environment.
• Strong communication and people-management skills.
• Experience aligning store execution with brand standards.

Responsibilities

• Lead store operations to execute company directives and standards.
• Drive sales, manage guest relationships and client data.
• Plan events, partnerships, and community presence.
• Oversee inventory, visuals, and floor plans to optimize merchandising.
• Coach and develop team for peak times and holidays.
• Maintain cash, reporting, and process discipline.

Skills

Leadership

Retail operations

Customer service

Visual merchandising

Team development

Tools

Google Suites

MS Office

Job description

Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations.

Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations.

What you’ll do:

Sales

• Create a store environment embodying our core value of Spreading Good Vibes.
• Process in-store sales, returns and exchanges.
• Drive guest capture and retention; maintain up-to-date client information, requests and product feedback.

Business and Financial Acumen

• Analyze key business metrics to identify performance improvement opportunities.
• Utilize business tools as well as personal insight to drive results.

Builds Networks

• Plan & execute in-store events in partnership with Store Leader.
• Develop and maintain presence within local community.

Operations

Oversee the Lifecycle of Product

• In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
• Receive Inventory - Receive scheduled shipment of products to a store.
• Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
• Transfers - Transfer inventory from one store to another or Warehouse.
• Perform Adjustments - Adjust stock on hand at your store for various reasons.
• Manage regularly scheduled store Inventories.

Oversee Operational Excellence

• Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc.
• Create a disciplined culture that is focused on operational excellence.
• Ensure timely execution of company directives & initiatives.
• Utilize available resources consistently and effectively.
• Collaborate with Leadership Team for monthly supply orders.

Execute Monthly Store Assessment.

• Prepare store & team to ensure the success within your four walls.
• Communicate successes and opportunities to Store Leader through solution-oriented planning.

Visuals

Execute Floorsets

• Ensure updates requested by the Visual Team are made through planning and delegation with the team.
• Translate and implement company directives to create engaging floor spaces.
• Guide store team on a weekly basis to showcase merchandising updates.

Drive Visual Standards

• Maintain a neat and well-organized space to ensure seamless merchandise flow.
• Represent and reinforce the brand in a positive manner through strong visual presentation.
• Partner with the team daily to ensure the floor is fully restocked based on sell-through.
• Work in tandem with the Visual Team to maximize real estate, driving sales growth.
• Execute window and marketing updates.

People

Motivate & Inspire

• Acts as a true Leader on Duty while in the business.
• Champion high standards that empower others to excel within the store & company at large.
• Recognize and highlight individual & team performance.
• Communicate effectively.
• Collaborate & builds trust.
• Understands when to take action and when to escape.

Build and Develop Engaging Teams

• Drive and uphold our epic people-centric selling strategies & cultures.
• Partner with Store Leader to ensure opportunities for success are being addressed through timely touch bases.
• Assess strengths & developmental opportunities of team.
• Provide timely and actionable coaching & feedback.
• Lean in with Store Leader to make schedules accommodating for peak times/seasons.
• Assist with sourcing, recruiting, and bringing aboard top talent.

Physical Requirements

• Available when we are open for business, including nights, weekends, and holidays.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

What you’ll have:

• Multiple years leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
• Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
• Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
• Strong communication skills with the ability to effectively communicate across a multitude of channels.
• Demonstrated ability to assist with coaching and developing dynamic, high performing teams that align with company goals and values.
• Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
• Passionate about building a brand with purpose and demonstrating advocacy through business

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.

Employees should embody the five core values of the Faherty team:

Always Innovate

Day One Mentality

All Together

Power of Positivity

Timeless

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.