Assistant Store Leader — Guest Experience & Ops Coach

City Brew Coffee; Indiana (PA); On-site; USD 42,000 - 63,000; Full time

Job summary

City Brew Coffee in Billings, MT is seeking an Assistant Manager to support the Store Manager and Senior Assistant Manager in daily operations, guest service, and staff supervision. You will lead shifts, manage inventory, train team members, and uphold City Brew standards.

Responsibilities include coaching Baristas, controlling costs, executing marketing initiatives, and ensuring a welcoming store environment with excellent product quality.

Qualifications

• Experience in assistant management or higher with retail operations.
• Strong customer service and guest relations skills.
• Proven leadership and staff development abilities.
• Ability to manage cash handling and store operations.

Responsibilities

• Assist Store Manager and Senior Assistant Manager with daily planning, management and leadership of the store.
• Lead Shift Leaders and Baristas; coach and motivate teams.
• Ensure excellent guest service and product quality; maintain store standards.
• Monitor inventory, cash handling, and payroll; work within budgeted payroll.

Skills

Employee relations

Customer relations

Multi-tasking

Leadership

Staff development

Cash handling

Computer skills

Coffee knowledge

Job description

City Brew Coffee in Billings, MT is seeking an Assistant Manager to support the Store Manager and Senior Assistant Manager in daily operations, guest service, and staff supervision. You will lead shifts, manage inventory, train team members, and uphold City Brew standards.

Responsibilities include coaching Baristas, controlling costs, executing marketing initiatives, and ensuring a welcoming store environment with excellent product quality.