Assistant Store Leader, Design & Trade

Crate & Barrel; Pasadena (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, seeks an Assistant Store Leader, Design & Trade to inspire the sales team and own customer resolution in a fast-paced retail setting.

You will partner with the Store Manager to set brand goals, coach team leaders, and ensure exceptional service while managing scheduling and payroll within a busy store environment.

Qualifications

• 2+ years customer service or retail leadership experience.
• Proven leadership and coaching abilities.
• Strong communication and organizational skills.

Responsibilities

• Partner with Store Manager to establish brand goals across sales, ops, visual, HR, payroll, scheduling, training, safety and loss prevention.
• Lead Team Leaders to execute goals in sales, service, operations and visual standards.
• Address associate relations issues and escalate to the Store Manager when needed.
• Coach, train and recognize performance to build bench strength.
• Collaborate with Store Manager to delegate workloads and execute plans store-wide.
• Analyze daily/weekly/monthly reports to prioritize initiatives for sales and customer experience.
• Communicate with management about sales, feedback, traffic and performance; participate in weekly store walk-throughs.
• Be a role model for teamwork and alignment with corporate initiatives.
• Ensure elevated customer service by modeling brand behaviors and enthusiasm.
• Participate in Leadership routines and meetings; monitor payroll budget and scheduling needs.
• Other duties as assigned.

Skills

Leadership

Customer resolution

Coaching

Communication

Organizational skills

Time management

Problem solving

Delegation

Teamwork

Retail leadership

Microsoft Office

Google Apps

Tablet devices

Education

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Determined and motivating, Assistant Store Leaders, Design & Trade empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales experience and see the big picture, working to create a consistent image and optimistic mood in the store. As Assistant Store Leader, Design & Trade you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

A day in the life as an Assistant Store Leader, Design & Trade...

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escape issues as needed to the Store Manager
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

We'd love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.