Assistant Store Leader

The Kroger Co.; Parker (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

The Kroger Co. is seeking a Store Manager/Department Lead in Parker, CO to assist in managing all store operations and departments. You will help supervise and coach associates, implement merchandising plans, and ensure excellent customer service while meeting sales and budget targets.

You will collaborate with department heads and leadership to drive performance, manage staffing, and maintain compliance with policies. This role emphasizes leadership development and community engagement.

Qualifications

• Must have lead experience in a fast-paced retail environment.
• Experience using KPIs, metrics and data insights to guide decisions.
• Proven ability to supervise and coach associates and managers to meet goals.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Assist store manager and associates in creating a favorable customer shopping experience and develop associate interest in customer service and relation.
• Assist Store Manager in guiding teams to implement merchandising and operating initiatives.
• Support action planning and communication to associates based on survey results.
• Collaborate with department heads to identify opportunities and create timely solutions.
• Model exemplary customer service and address associate/customer issues.
• Support total store operations in the store manager's absence.
• Contribute to achieving sales, wage budgets and profit budgets, and safety/shrink targets.
• Drive sales with department managers to maximize store profitability and reduce shrink.
• Participate in store-level financial discussions and budgeting activities.
• Engage with union representatives where applicable and maintain strong community relationships.
• Communicate essential information to staff and act as liaison to district managers for program execution.
• Assist with staffing, turnover reduction and retention of personnel.
• Provide timely performance feedback and assist with labor management and cost control.
• Ensure compliance with federal, state, and local laws and enterprise policies.

Skills

Leadership

Coaching & development

Collaboration across departments

Data-driven decisions

Customer service focus

Education

High school diploma/GED

Job description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer
  service/relations to enhance Kroger's best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager's absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor
  expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division
  merchandising plans
• Promote/support strong relationships with local community organizations in the
  store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that
  enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future
  opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without
  reasonable accommodation.

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer
  service, operational, and business goals in a fast-paced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance