Assistant Store Leader

The Kroger Co.; Gunnison (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

The Kroger Co. is seeking a Store Manager in Gunnison, CO. You will support the Store Leader in planning, directing and coordinating all store operations to ensure top customer service and strong financial results.

You will lead department managers, coach associates, monitor KPIs and budgets, and drive sales while maintaining safety and compliance across departments.

Qualifications

• High school diploma/GED required.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve goals in a fast-paced retail environment.
• Experience using KPIs, metrics, and data insights to identify opportunities and support decisions.
• Ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Lead teams in planning, implementing and executing merchandising and operating initiatives.
• Develop action plans and communications based on Associate Insight survey results.
• Identify store opportunities with department heads and create timely solutions.
• Model outstanding customer service and resolve associate/customer issues.
• Manage total store operations in the store manager's absence.
• Achieve and exceed weekly, period, and annual sales, wage, and profit budgets.

Skills

Customer service

Leadership

Coaching

Data-driven decisions

Cross-department collaboration

Budgeting

Education

High school diploma/GED

Job description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer
  service/relations to enhance Kroger's best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager's absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor
  expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division
  merchandising plans
• Promote/support strong relationships with local community organizations in the
  store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that
  enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future
  opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without
  reasonable accommodation.

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer
  service, operational, and business goals in a fast-paced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance