Assistant Store Leader

The Kroger Co.; Littleton (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

The Kroger Co. is seeking a store leadership professional to assist the store manager in driving performance across merchandising, operations and human resources.

The role focuses on delivering a best-in-class customer experience while guiding associates and managers to meet sales, safety, and budget targets. Responsibilities include coordinating with department heads, analyzing KPI data, and promoting inclusive leadership.

Qualifications

• Minimum: High school diploma or GED.
• Demonstrated experience leading, coaching, and developing associates to achieve customer service and business goals.
• Experience using KPIs, metrics and data insights to identify opportunities and support decisions.

Responsibilities

• Assist store manager in achieving a favorable customer shopping experience and developing associate interest in customer service.
• Lead teams in planning, implementing and executing merchandising and operating initiatives.
• Communicate results and plans to associates based on surveys and KPI data.
• Identify store opportunities with department heads and implement timely solutions.
• Model inclusionary leadership and ensure compliance with policies and laws.

Skills

Leadership

Coaching

KPIs

Customer service

Data-driven decisions

Education

High school diploma/GED

Job description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer
  service/relations to enhance Kroger's best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager's absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor
  expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division
  merchandising plans
• Promote/support strong relationships with local community organizations in the
  store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that
  enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future
  opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer
  service, operational, and business goals in a fast-paced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance