Assistant Store Leader

Harri; New York, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gregorys Coffee in New York is seeking an energetic Assistant Store Leader to guide a team and drive the business with hands-on learning and direct support from your District Leader. You will develop people, oversee the beverage and food programs, ensure quality and safety, manage cash handling, and model exceptional customer service to build a community of Gregulars.

Join a culture that emphasizes latte art, staff development, and continuous store improvements with growth opportunities and

Responsibilities

• Lead a brand ambassador and culture for your team and customers
• Prepare specialty coffee and espresso beverages, including latte art
• Train new team members and uphold brand standards
• Provide ongoing education for energy and excellence in coffee, food, and service
• Adhere to local and state labor laws
• Oversee coffee & beverage program quality checks and team education to maintain brand standards
• Oversee food program quality checks and team education for dishes and grab & go items
• Ensure food safety and cleanliness protocols per Department of Health
• Oversee cash handling policies including deposits
• Model excellent customer service to build a community of Gregulars in-store
• Learn inventory metrics (COGS) and weekly labor metrics; create strategic schedules
• Process regular bank deposits per company policy
• Learn to manage turnover metrics by creating a positive employee experience
• Create store action plans to grow sales and customer foot traffic
• Create and execute store action plans to continuously improve while solving problems
• Participate in team-building and leadership development activities
• Engage in latte art competitions and culture events to foster team spirit
• Support internal growth opportunities and mentorship programs

Job description

Gregorys Coffee Assistant Store Leader

We are looking for highly motivated and energetic individuals who share our passion for specialty coffee and hospitality.

As Assistant Store Leader, you will be empowered to take a hands‑on approach to learning how to lead a team and drive the business with direct support from your District Leader.

Key Responsibilities

As an Assistant Store Leader, you will be a brand ambassador and beacon of culture for both your team and your customers. Your responsibilities will include, but are not limited to, the below key areas.

People Development

You will:

• Create a warm and inclusive environment for your team and your customers
• Work alongside your team to prepare specialty coffee and espresso beverages, including latte art (we’ll teach you!)
• Train new team members while validating their ability to confidently uphold brand standards
• Provide ongoing education and development for all team members, to ensure excellent standards for coffee, food, and customer service are consistently upheld
• Adhere to local and state labor laws

Operations Standards

You will:

• Oversee the store’s coffee & beverage program by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food program–including fresh baked pastries, hot sandwiches, and grab & go–by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food safety and cleanliness protocols, ensuring compliance with the Department of Health
• Oversee all cash handling policies, including making deposits
• Role model excellent customer service to build a community of Gregulars within your store

Financial Performance

With support from your District Leader, you will:

• Learn to manage inventory metrics (COGS) (weekly basis)
• Learn to manage labor metrics and to write strategic schedules
• Make regular bank deposits according to company policy
• Learn to manage turnover metrics by creating a positive employee experience
• Learn to grow the business by creating store action plans to build sales and customer foot traffic
• Learn to create and execute store action plans to continuously improve while solving problems

The Gregorys Coffee culture includes but is not limited to:

• Team building exercises and leadership development
• Latte Art “Throw Downs” (spirited competitions)
• Movie nights
• Cuppers Challenge (a “cupping” challenge–not sure what a cupping is? We’ll teach you!)
• Internal growth opportunities and mentorship

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