Assistant Store Leader

Gregorys Coffee - GC05 - 31st & Sixth Ave; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Gregorys Coffee is seeking an Assistant Store Leader in New York to lead a high-energy team in a fast-paced specialty coffee environment. You will learn hands-on how to guide a crew, uphold brand culture, and support daily operations with your District Leader.

You will drive excellence in coffee and food quality, ensure safety and compliance with labor laws, and develop staff through training and mentorship to enhance customer experience and store performance.

Qualifications

• Hands-on approach to learning how to lead a team and drive the business.
• Commitment to brand standards and hospitality excellence.
• Respect for local labor laws and store policies.
• Ongoing education and development for all team members.

Responsibilities

• Develop and mentor store team to ensure exceptional coffee, food, and service.
• Oversee store programs for coffee, beverages, and food with quality checks.
• Manage cash handling and banking procedures per policy.
• Create and execute store action plans to grow sales and foot traffic.
• Foster a welcoming culture and community for customers and staff.

Skills

Leadership

Customer service

Team development

Hospitality

Brand standards

Job description

Gregorys Coffee Assistant Store Leader

We are looking for highly motivated and energetic individuals who share our passion for specialty coffee and hospitality.

As Assistant Store Leader, you will be empowered to take a hands‑on approach to learning how to lead a team and drive the business with direct support from your District Leader.

Key Responsibilities

As an Assistant Store Leader, you will be a brand ambassador and beacon of culture for both your team and your customers. Your responsibilities will include, but are not limited to, the below key areas.

People Development

You will:

• Create a warm and inclusive environment for your team and your customers
• Work alongside your team to prepare specialty coffee and espresso beverages, including latte art (we’ll teach you!)
• Train new team members while validating their ability to confidently uphold brand standards
• Provide ongoing education and development for all team members, to ensure excellent standards for coffee, food, and customer service are consistently upheld
• Adhere to local and state labor laws

Operations Standards

You will:

• Oversee the store’s coffee & beverage program by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food program–including fresh baked pastries, hot sandwiches, and grab & go–by conducting quality checks and providing continuous team education to ensure brand standards are consistently executed
• Oversee the store’s food safety and cleanliness protocols, ensuring compliance with the Department of Health
• Oversee all cash handling policies, including making deposits
• Role model excellent customer service to build a community of Gregulars within your store

Financial Performance

With support from your District Leader, you will:

• Learn to manage inventory metrics (COGS) (weekly basis)
• Learn to manage labor metrics and to write strategic schedules
• Make regular bank deposits according to company policy
• Learn to manage turnover metrics by creating a positive employee experience
• Learn to grow the business by creating store action plans to build sales and customer foot traffic
• Learn to create and execute store action plans to continuously improve while solving problems

The Gregorys Coffee culture includes but is not limited to:

• Team building exercises and leadership development
• Latte Art “Throw Downs” (spirited competitions)
• Movie nights
• Cuppers Challenge (a “cupping” challenge–not sure what a cupping is? We’ll teach you!)
• Internal growth opportunities and mentorship

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