Assistant Store Leader

Carhartt; Grand Rapids (MI); On-site; USD 33,000 - 43,000; Full time

Job summary

Carhartt in Grand Rapids, MI is seeking an on-site Retail Associate with supervisory responsibility to lead a small team. You will enhance the in-store customer experience, oversee visual standards, and support the Store Leader with daily operations and profitability goals.

Join a team that values integrity, hard work, and authentic connection with customers. The role emphasizes coaching staff, maintaining stock integrity, and executing marketing initiatives while representing the Carhartt brand

Qualifications

• Bachelor's degree or equivalent work experience in lieu of degree.
• 3 years of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Experience in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate consumer connections by delivering exceptional, engaging, efficient and personalized experiences.
• Support Store Leader with consumer experience programs, Visual Merchandising and Visual Standards.
• Drive engagement by fostering a positive, collaborative team environment.
• Develop, train and coach associates, providing feedback for growth.
• Assist with store controls and operating standards to support profitability and safety.
• Communicate operations data to Store Leader including product info, trends, local competition and events.
• Support revenue-building strategies and monitor metrics to achieve store goals.
• Assist with external partnerships and event promotions.
• Support community engagement events and grow brand awareness.
• Engage with local community and contribute ideas for brand growth.
• Assist with recruiting, hiring, and onboarding of store positions.
• Ownership of personal development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Communication

PC skills

Education

Bachelor's degree or equivalent

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location

Department: D2C

Reports To: Store Leader

Job Classification: On-site

FLSA Status: Non-Exempt

Hiring Range: $24.30 - 31 per hour based on expereince

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words- because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Drive Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
• Develop, train, coach and provide feedback to all associates utilizing appropriate performance and talent management tools, ensuring positive growth throughout their associate journey.
• Assist the Store Leader with leading timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader regarding operations data; including product information (mix, trends, needs) local competition, local wages, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader with recruiting, hiring, and on-boarding of all store positions.
• Ownership of individual development and professional growth.

Required Education

• Bachelor's or equivalent work experience in lieu of degree.

Required Skills & Experience

• 3 years of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Experience in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

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