Assistant Store Leader

Carhartt, Inc.; Grand Rapids (MI); On-site; USD 33,000 - 43,000; Full time

Job summary

Carhartt, Inc. is seeking an on-site Store Associate with supervisory experience to support the D2C store team in Grand Rapids. You will help deliver the Carhartt experience to customers, assist the Store Leader with visual standards, and contribute to store profitability and safety.

The role requires strong communication, coaching, and training skills, plus ability to manage inventories, scheduling, and controls while engaging with the local community to grow the brand.

Qualifications

• Bachelor's or equivalent work experience in lieu of degree.
• 3 years of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Experience in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Deliver exceptional consumer experiences with engaging, efficient, and personalized service.
• Support Store Leader with Visual Merchandising and Visual Standards.
• Drive associate engagement and foster a collaborative team environment.
• Develop, train, coach and provide feedback to associates.
• Assist with store controls and procedures to maintain profitability and safety.
• Communicate operations data including product information, local trends and events.
• Support revenue-building strategies and monitor performance to meet store goals.
• Assist with external partnerships and event promotions.
• Support community engagement events.
• Engage with local community to grow brand awareness.
• Assist with recruiting, hiring, and onboarding of all store positions.
• Own personal development and growth.

Skills

Retail supervision

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training

Communication

Organization

Teamwork

Education

Bachelor's degree or equivalent

Tools

POS Systems

Microsoft Office

Job description

Position Details

Position Location: Retail Location
Department: D2C
Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt
Hiring Range: $24.30 - 31 per hour based on expereince

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Associate Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Drive Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
• Develop, train, coach and provide feedback to all associates utilizing appropriate performance and talent management tools, ensuring positive growth throughout their associate journey.
• Assist the Store Leader with leading timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader regarding operations data; including product information (mix, trends, needs) local competition, local wages, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader with recruiting, hiring, and on-boarding of all store positions.
• Ownership of individual development and professional growth.

Required Education

• Bachelor's or equivalent work experience in lieu of degree.

Required Skills & Experience

• 3 years of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Experience in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
• Moderate Lifting (30-40 lbs)
• Retail hours.
• National travel required (up to 5%).
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.

Additional Information

#LI-Onsite

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.