Assistant Store Leader

Kroger Family of Companies; Brentwood (TN); On-site; USD 55,000 - 90,000; Full time

Job summary

Kroger Family of Companies in Brentwood, TN is seeking an experienced Store Manager to lead operations across departments and drive performance. You will supervise scheduling, merchandising initiatives, and associate development while modeling Kroger's core values.

You will work with department heads, manage budgets, analyze performance, ensure compliance with laws, and promote inclusive leadership. Previous retail management and strong customer service are essential.

Qualifications

• High school diploma or GED is required.
• 1 year of experience as department manager, service manager, or equivalent experience.
• Store manager/district manager or direct manager approval is required.

Responsibilities

• Assist store manager & associates in achieving a favorable customer shopping experience and develop associate interest in service/relations.
• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives.
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
• Work with department heads/store associates to identify store opportunities and create action plans to ensure plan implementation.
• Role model and demonstrate a high level of customer service and address associate/customer issues.

Skills

Customer service

Leadership

Communication

Team coordination

Education

High school diploma/GED

Job description

"

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation


• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives


• Assist store manager with developing action plans/communications to associates on Associate Insight survey results


• Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation


• Role model/demand a highest level of customer service & solve associate/customer issues/concerns


• Manage total store operations in store manager’s absence


• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)


• Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution


• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)


• Analyze/ respond to competitive landscape within district/division


• Demonstrate inclusionary leadership; expect inclusive behavior from associates


• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans


• Promote/support strong relationships with local community organizations in store’s surrounding area


• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement


• Communicate necessary information to associates to help them effectively carry out duties


• Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs


• Assist store manager in staffing, reducing turnover & increasing retention


• Provide timely individual/department performance feedback to department heads & associates


• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets


• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies


• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports


• Must be able to perform the essential functions of the position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma/GED


• 1 year of experience as department manager, service manager, or equivalent experience


• Store manager/district manager or direct manager approval

Desired

• Retail management experience & knowledge of all aspects of store operations


• Staff supervisory experience

"