Assistant Store Leader

Kroger; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger in Evansville, Indiana is seeking a dedicated Store Manager to assist in managing store operations and enhancing customer service. Responsibilities include overseeing store activities, driving sales, and fostering community relationships.

The ideal candidate has a high school diploma and at least one year of retail management experience. This role demands effective leadership and the ability to work collaboratively within a team while striving to meet operational targets.

Qualifications

• 1 year of experience as department manager, service manager, or equivalent experience.
• Store manager/district manager or direct manager approval required.

Responsibilities

• Assist store manager & associates in customer shopping experience.
• Manage store operations in the absence of the store manager.
• Analyze competitive landscape within district/division.

Skills

Retail management experience

Staff supervisory experience

Customer service

Education

High school diploma/GED

Job description

Overview

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
• Role model/demand a highest level of customer service & solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (., sales, shrink, labor expenses, other expenses) & other targeted goals (., safety)
• Analyze/ respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in store’s surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover & increasing retention
• Provide timely individual/department performance feedback to department heads & associates
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Minimum Qualifications

• High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval

Desired Qualifications

• Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience