Assistant Store Manager

Kroger; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kroger is seeking a Store Manager-level candidate to assist in delivering a superior customer experience and lead teams in merchandising and store operations. The role focuses on budget adherence, sales growth, and effective communication with staff and departments.

The position requires prior retail management experience, a high school diploma or GED, and the ability to act as the store lead in the manager’s absence.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or equivalent.
• Store or district management experience or direct manager approval.

Responsibilities

• Assist store manager & associates in delivering a favorable customer shopping experience.
• Assist in leading teams in planning, implementing & executing merchandising/operating initiatives.
• Develop action plans based on Associate Insight survey results.
• Identify store opportunities and create timely solutions with action plans.
• Model the highest level of customer service and resolve issues.
• Manage total store operations in the store manager’s absence.
• Drive sales and profits with department managers and reduce shrink.
• Participate in regular store-level financial discussions and budgeting.
• Communicate essential information to associates to perform duties effectively.
• Promote relationships with local community organizations and unions where applicable.
• Ensure compliance with laws and enterprise policies and complete performance reviews.

Skills

Customer service

Team leadership

Merchandising

Budgeting

Communication

Education

High school diploma/GED

Job description

• Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
• Role model/demand a highest level of customer service & solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
• Analyze/ respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in store’s surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover & increasing retention
• Provide timely individual/department performance feedback to department heads & associates
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Retail management experience & knowledge of all aspects of store operations