Assistant Store Lead: Elevate Customer Experience

Anthropologie; New York (NY); On-site; USD 57,308,000 - 74,501,000; Full time

Job summary

Anthropologie is seeking an Assistant Department Manager at its New York store located at 75 9th Ave, New York, NY 10011. This role supports service, selling and store operations to create an engaging store environment.

You will lead customer experience initiatives, assist with recruiting and onboarding, and help develop a diverse, engaged team of stylists and sales associates while driving brand engagement and store performance.

Qualifications

• Anthro brand fan.
• At least 1 year of retail leadership experience.
• Team player with collaborative mindset.
• Ability to work nights, weekends and holidays.
• Willingness to learn and grow within the organization.

Responsibilities

• Customer Experience: Acts as brand representative to promote a positive, inclusive store environment.
• Customer Experience: Upholds service culture delivering extraordinary service so customers feel welcome and valued.
• Customer Experience: Supports events to drive brand engagement in the local community.
• Leadership + Team Management: Leads salesfloor and guides team to prioritize customer experience.
• Leadership + Team Management: Participates in recruiting, hiring, onboarding to retain a diverse, engaged team.
• Leadership + Team Management: Uses resources to support employee development and team activities.
• Visual + Business Operations: Supports opening/closing procedures and store standards.
• Visual + Business Operations: Assists with shipment, omni fulfillment, markdowns and stock levels.
• Visual + Business Operations: Provides feedback to optimize scheduling and payroll alignment.
• Communication + Relationships: Promotes an inclusive environment by listening and inviting diverse perspectives.
• Communication + Relationships: Maintains communication with leadership to achieve store objectives.
• Communication + Relationships: Shares store priorities and Brand messages with the team.
• Communication + Relationships: Provides customer and staff insights to Service and Styling Manager.

Skills

Anthro brand fan

1+ years of retail leadership

Team player

Flexibility for nights/weekends/hols

Eagerness to learn and grow

Job description

Anthropologie is seeking an Assistant Department Manager at its New York store located at 75 9th Ave, New York, NY 10011. This role supports service, selling and store operations to create an engaging store environment.

You will lead customer experience initiatives, assist with recruiting and onboarding, and help develop a diverse, engaged team of stylists and sales associates while driving brand engagement and store performance.