Assistant Store Director - Fashion Valley

Rebag; San Diego (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Rebag is seeking an Assistant Store Director for Fashion Valley in San Diego to lead store operations, mentor sales peers, and deliver exceptional customer experiences. You will help drive sustainable fashion through resale and ensure smooth in-store processes while meeting sales goals.

The role requires energetic leadership, organization, and a passion for fashion and sustainability, with a focus on building strong customer relationships and team collaboration.

Qualifications

• Strong leadership and team-building abilities.
• Excellent customer service and communication skills.
• Ability to drive sales and hit monthly quotas.
• Proficiency with CRM and basic tech systems.
• Able to work weekends and evenings.

Responsibilities

• Welcome customers and present resale value with confidence.
• Lead the sales team to achieve monthly targets.
• Coordinate seller transactions and final payments.
• Update CRM with customer interactions for rapport.
• Support training and development of in-store staff.

Job description

Assistant Store Director - Fashion Valley

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Description:

Our Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for building rapport, capturing leads, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support and manage your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. You will also assist leadership and training teams in the development of the in-store experience within the team. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities:

• Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience.
• Identify and overcome objections and obstacles, including quoted items, financing options, and customer education, and resale pricing.
• Coordinate all aspects of the sellers' final transaction, including receipt of final payment.
• Contribute ideas toward improving the Rebag's sales and trade experience, as well as back-end processes and procedures.
• Demonstrate a mastery of all Rebag products and services. Keep up with industry trends and best practices.
• Proactively and consistently update our CRM system to ensure accurate customer experience information is captured to build stronger rapport.
• Ensure opening and closing procedures are to standards
• Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks in to the boutique
• Lead the sales team to success by achieving monthly sales quota
• Assist and perform required tasks with attention to detail to ensure all transactions both in sales and submissions are properly processed

Requirements:

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Comfortable standing on your feet for long periods of time
• Lead by example at all times
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States.

Salary Range: $50,000-$65,000
Variable up to $12,000

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rebag’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.