Assistant Store Director

Albertsons Companies; Ukiah (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Job summary

Albertsons Companies in Ukiah, CA is seeking an Assistant Store Director to partner with the Store Director in running the daily store operations. You will oversee cash handling, inventory, security, customer service, and staff management during the Store Director's absence, aiming to meet and exceed store goals and maintain strong store performance.

This role requires leadership, scheduling, labor forecasting, coaching, and adherence to safety and compliance standards.

Qualifications

• Education: High School Diploma (or equivalent) required; College degree preferred.
• Four or more years of retail or managerial experience.
• Retail grocery experience preferred.

Responsibilities

• Overall management responsibility for the operation of a retail grocery store during absence of the Store Director.
• Supervise the front end manager and direct, discipline and evaluate front end clerks.
• Forecast, schedule, and monitor labor to align with sales goals and wage budgets.
• Communicate sales goals and opportunities with staff to drive results.
• Ensure compliance with legal requirements and company policies.
• Provide development and direction to improve product placement and appearance.
• Handle customer and employee complaints and resolve them.

Skills

Retail management

Front end supervision

Labor forecasting

Customer service

Staff development

Leadership

Education

High School Diploma

College degree preferred

Job description

The Assistant Store Director, along with the Store Director, is responsible for the day-to-day operations of the store. The Assistant Store Director has overall responsibility for the store when the Store Director is not present. The Assistant Store Director, along with the Store Director, is responsible for making store-level decisions on hiring, training, disciplinary action, and scheduling. The Company expects Assistant Store Directors will spend more than half their time in directing others, managing the enterprise, and activities directly and closely related to those tasks and that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be provided.

Responsibilities

• Overall management responsibility for the operation of a retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer service, and management of staff
• Primarily responsible for operation of the store's Front End, including supervising the front end manager and directing, disciplining and evaluating the performance of the front end clerks
• Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals
• Communicate sales goals, department performance and sales opportunities with staff to ensure positive results
• Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues
• Support Store Director with development and direction in the execution of strategies to improve product placement and appearance
• Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
• Manage issues relating to store maintenance, cleanliness, safety and sanitation.
• Oversee and manage handling of cash and accounting. Ensure store is secured.
• Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
• Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service
• Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
• Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
• Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
• Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
• Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
• Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others.
• Responsible for interviewing and selecting applicants for hire and promotion.
• Manage the Safety Program including overseeing compliance with the Company's safety standards and Hazardous Waste Program.
• While this current vacancy is at the store location listed above, store location assignments can change due to operational needs.

Qualifications

• Education Level: High School Diploma (or equivalent) required; College degree preferred
• Four or more years retail or managerial experience required
• Retail grocery experience preferred

Skills and Experiences

• One year of Assistant Manager work experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required or two years Department Manager experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required.
• Strong planning and organizational skills; strong math and analytical skills.
• Demonstrated prior customer service and supervisory skills or related experience.
• Strong understanding of overall retail store operations.
• Strong leadership and communication skills, both verbal and writt