Assistant Store Director

Redner's Markets, Inc.; Boyertown (Berks County); On-site; USD 60,000 - 85,000; Full time

Job summary

Redner's Markets, Inc. is seeking an Assistant Store Director in the Grocery Department. This role shares responsibilities with the Store Director and directs store operations in the director's absence.

The position requires leadership experience in a supermarket setting, strong communication, and a commitment to customer service, safety, and efficiency in daily store activities. Exempt status reflects 45-hour work weeks.

Qualifications

• High school education or equivalent.
• 3+ years in supermarket leadership/management.
• Working knowledge of store operations.
• Strong written and verbal communication.
• Basic math for discounts, margins, and quantities.
• Ability to verify vendor charges and prepare reports (inventory/receiving).
• Excellent organization and follow-through; ability to stand long hours.

Responsibilities

• Actively support the Store Director in fulfilling responsibilities.
• Manage store personnel in the absence of the Store Director.
• Oversee training and development of employees across the store.
• Foster teamwork, customer service, and high performance.
• Greet customers and monitor sales floor activity.
• Handle customer complaints promptly and professionally.
• Identify pricing discrepancies and inform appropriate staff.
• Check ads and inserts for pricing accuracy on shelves.
• Enforce safety standards per Loss Prevention and Risk Management.
• Oversee sanitation, housekeeping, and equipment maintenance.
• Assist in profitable store operations and department performance.
• Enforce receiving procedures per company policy.
• Prepare weekly schedules based on projected sales/ workload.
• Assist merchandise planning for displays to maximize sales/profits.
• Monitor dairy, bakery, frozen, and grocery shelves for freshness/price.
• Adhere to Employee Handbook policies.

Skills

High school education

3+ years supermarket management

Store operations knowledge

Communication skills

Basic math skills

Vendor invoice verification

Inventory and receiving reports

Organizational skills

Stand for long hours

Education

High school diploma

Job description

POSITION TITLE: Assistant Store Director
DEPARTMENT: Grocery Department
REPORTS TO: Store Director
FLSA STATUS: Exempt – 45 Hours

JOB SUMMARY:

Share store responsibilities and its operations with the Store Director. Coordinate and direct the overall operation of the store in the absence of the Store Director.

ESSENTIAL JOB FUNCTIONS:

1. Actively support the Store Director in the fulfillment of their responsibilities.
2. Responsible for management of store personnel in the absence of the store director.
3. Assist the Store Director and other department managers with overseeing the training and development of all employees throughout the store.
4. Foster a positive work environment that promotes teamwork, customer service, and high performance.
5. Greet all customers and be observant while working on the sales floor.
6. Assist in handling customer complaints in a prompt and professional manner.
7. Identify and pricing discrepancies and inform the proper personnel.
8. Responsible for checking ads and insert to ensure proper shelf and display pricing.
9. Implement and maintain all safety standards as directed by Loss Prevention and Risk Management departments.
10. Oversee sanitation program, housekeeping, and equipment maintenance control.
11. Assist in contributing to the profitable operation of the store and all the departments.
12. Enforce receiving department procedures according to company policies.
13. Prepare a weekly schedule based on projected sales volume and workload in the absence of the Store Director.
14. Assist in planning of merchandise displays to obtain maximum sales and profits.
15. Monitor dairy, commercial bread, frozen, and grocery shelves and displays for freshness, quality, and price.
16. Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

1. Assist in the cash office and guest service area as needed.
2. Conduct daily checks on refrigeration and safety walks.
3. Assist in any department in the store as needed.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Minimum of a high school education, and a college education is helpful but not required.
2. At least 3 years of experience in the supermarket industry with successful participation in management programs.
3. Should have a working knowledge of store operations.
4. Must have excellent oral and written communication skills for dealing with customers, employees, and vendors.
5. Must have basic math skills to calculate figures and amounts such as discounts, gross margins, markup, percentages, proportions, ratios, and volume.
6. Ability to verify vendor invoice charges and counts, and the ability to complete required accounting reports including inventory and receiving.
7. Excellent organization and follow through skills.
8. Must be able to stand upright for most of your scheduled work shift.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.