Assistant Store Director

Loewe; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

Join a prestigious luxury brand as an Assistant Store Director, where you will play a crucial role in enhancing retail operations and customer service. This dynamic position involves leading a dedicated team, implementing brand guidelines, and driving efficiencies to ensure top-notch service. With a strong focus on operational excellence, you will engage in training, stock management, and strategic planning, all while fostering a culture of collaboration and exceptional customer care. If you are passionate about luxury retail and possess strong leadership skills, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Bonus Structure

Qualifications

• Proven experience in retail management with a focus on operational efficiency.
• Ability to train and develop team members effectively.

Responsibilities

• Support daily operations and improve processes in the store.
• Conduct training for new hires and manage stock loss targets.

Skills

Retail Management

Customer Service

Communication Skills

Microsoft Office

Cegid

Team Leadership

Knowledge of Retail Laws

Education

5 years of Retail Experience

3 years of Managerial Experience

Tools

Microsoft Office

Lotus Notes

Job description

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This range is provided by Loewe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95.00/yr - $120.00/yr

Direct message the job poster from Loewe

Talent Acquisition Specialist, Retail & Campus Engagement

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.

LOEWE is currently seeking an Assistant Store Director for its Greene Street location!

The Assistant Store Manager has the responsibility to support day to day operations and efficiencies in the Greene St store, improving processes to support store teams. This role is instrumental in the implementation of brand guidelines and providing ideas and solutions which can create new value to the improvement of retail operations and customer service.

The role requires excellent communication and organizational skills, the ability to lead and complete projects end to end and cascade to the teams. This person will report into the Store Director.

Key Responsibilities & Tasks:

• Identify key improvements and operational efficiencies to aid the store in protecting product assets against theft and damage and providing transparent reporting to Store Director and Retail Excellence Operations Manager
• Support the Store Director in driving standard methodology and optimum processes
• Identify gaps in the team's knowledge of store operations and work to develop them
• Conduct training for all new hires and follow-up trainings on store operating system Cegid
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes
• Drive standard processes concerning optimization of stockrooms and operational excellence
• Act as project lead for operational projects, providing support to the store and HQ during their launch
• Support team in developing their understanding of key operational processes relating to product flow management and daily store operations
• Support and collaborate with teams to deliver stock optimization analysis, reporting and forward planning
• Support the CRM team and Store Director cascade actions and ensure the client data is collected and qualitative, providing solutions and mentorship where we fall short
• Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections
• Own relationships with vendors/suppliers and find opportunities to reduce costs and improve services
• Work alongside teams to drive efficiencies through identifying commercial solutions to organize stock; considering improving fetch times, logical stock room flows and the accurate storage of stock
• Implement the process and compliance of the recording of gifts received and given to/from clients
• Lead Health and Safety compliance in all stores in line with Company policies and procedure and Spain legislation
• Review product lines weekly and enhance the replenishment potential to drive sales and challenge Merchandising team to improve potential in the market.
• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Ensure the highest level of customer service
• Ensure compliance with corporate policies and procedures
• Carry out all operational procedures as taught by the Retail Handbook and other related material

Key Qualifications & Skills:

• Minimum of 5 years' Retail experience, minimum of 3 years' managerial experience
• Software: Excellent working knowledge of Microsoft Office and Lotus Notes
• Great teammate, but able to work on own with high levels of motivation
• Knowledge of USA Retail Laws, security and Health and Safety Legislation
• Ability to lead and develop a team effectively and successfully
• Strong and demonstrable commercial competence
• A passion for customer service and sales floor focused
• Excellent at working and delivering under pressure with time restraints
• Able to communicate effectively with all internal and external customers and at all levels of the organization

Employee benefits:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.

The compensation for this position ranges from $95-120K (annually). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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