Assistant Store Director

El Rio Grande Latin Market; Dallas, Northern (TX, KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

El Rio Grande Latin Market is seeking an Assistant Store Director to collaborate with the Store Director in overseeing daily operations, sales, and customer service in a fast-paced grocery setting.

The role emphasizes team leadership, staff development, and strict adherence to safety, inventory, and merchandising standards to drive profitability and a great customer experience. Nights, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent.
• 3–5+ years of retail grocery experience, including supervisory or management experience.
• Strong knowledge of grocery store operations, including perishables.
• Proven leadership and team development skills.

Responsibilities

• Support the Store Director in achieving sales, margin, and profitability goals.
• Monitor daily store performance, including labor, shrink, and inventory levels.
• Ensure execution of merchandising standards, pricing accuracy, and promotional displays.
• Maintain high standards of store cleanliness, organization, and safety.
• Supervise, coach, and develop department managers and hourly team members.
• Assist in recruiting, hiring, onboarding, and training staff.
• Foster a positive, inclusive, and performance-driven work environment.
• Support performance management, including evaluations and corrective actions.
• Ensure exceptional customer service is delivered consistently across all departments.
• Address and resolve customer concerns in a timely and professional manner.
• Lead by example on the sales floor, promoting a customer-first culture.
• Oversee freshness, quality, and rotation standards in perishable departments.
• Support inventory control processes, including ordering, receiving, and shrink reduction.
• Ensure compliance with food safety and sanitation standards.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain compliance with health, safety, and food handling regulations.
• Support loss prevention initiatives and cash handling procedures.
• Assist with scheduling and labor management to meet productivity targets.
• Review reports and KPIs to identify trends and drive improvement.
• Support budgeting and cost control initiatives.

Skills

Retail management

Team leadership

Customer service

Operations oversight

Inventory control

Education

High school diploma

Tools

POS system

Inventory software

Scheduling software

Job description

Description

About the Position:

The Assistant Store Director supports the Store Director in overseeing all aspects of store operations, including sales performance, customer service, team leadership, and operational execution. This role is responsible for driving store performance, ensuring operational excellence, and developing team members to achieve company goals in a fast-paced grocery retail environment.

Key Responsibilities:

• Support the Store Director in achieving sales, margin, and profitability goals
• Monitor daily store performance, including labor, shrink, and inventory levels
• Ensure execution of merchandising standards, pricing accuracy, and promotional displays
• Maintain high standards of store cleanliness, organization, and safety
• Supervise, coach, and develop department managers and hourly team members
• Assist in recruiting, hiring, onboarding, and training staff
• Foster a positive, inclusive, and performance-driven work environment
• Support performance management, including evaluations and corrective actions

Customer Experience

• Ensure exceptional customer service is delivered consistently across all departments
• Address and resolve customer concerns in a timely and professional manner
• Lead by example on the sales floor, promoting a customer-first culture

Perishables & Inventory Management

• Oversee freshness, quality, and rotation standards in perishable departments (produce, meat, seafood, cremeria, kitchen, bakery)
• Support inventory control processes, including ordering, receiving, and shrink reduction
• Ensure compliance with food safety and sanitation standards

Compliance & Safety

• Ensure adherence to company policies, procedures, and regulatory requirements
• Maintain compliance with health, safety, and food handling regulations
• Support loss prevention initiatives and cash handling procedures
• Assist with scheduling and labor management to meet productivity targets
• Review reports and KPIs to identify trends and drive improvement
• Support budgeting and cost control initiatives

Required Education & Experience

• High school diploma or equivalent
• 3–5+ years of retail grocery experience, including supervisory or management experience
• Strong knowledge of grocery store operations, including perishables
• Proven leadership and team development skills

Preferred Qualifications

• Experience with retail systems (POS, inventory, scheduling software)
• Knowledge of food safety standards (Food Service Manager certification)

Physical & Work Requirements

• Ability to work flexible schedules, including nights, weekends, and holidays
• Prolonged standing, walking, and occasional lifting (up to 50 lbs)

Fast-paced retail environment with frequent customer interaction

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.