Assistant Station Manager

Kelley's Market

Island Lake (IL)

On-site

USD 24,796 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical & Dental Benefits

401(k) Plan with Annual Matching

Employee discounts

Job summary

A leading convenience store chain in Island Lake is seeking an Assistant Station Manager to support daily operations and team performance. This role involves delivering exceptional customer service, managing cash handling processes, and maintaining a clean and safe store environment. The ideal candidate will have at least 3 years of experience in retail, strong leadership skills, and a passion for customer satisfaction. Competitive hourly pay, benefits, and opportunities for advancement are offered.

Qualifications

At least 21 years of age with required Operator License for selling alcohol.
3+ years of experience in a retail environment.
Strong communication and interpersonal skills.

Responsibilities

Support daily operations and guide team performance.
Provide fast, friendly customer service.
Maintain store cleanliness and compliance with safety procedures.

Skills

Customer service

Team leadership

Cash handling

Communication

Time management

Tools

Point-of-sale (POS) systems

Job description

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Description

Company: Kelley's Market

Location: Island Lake

Address: 3401 S River Road, Island Lake IL 60042

Position: Assistant Station Manager

Reports To: Station Manager

About Kelley's Market

Join a company with deep roots and big opportunities! Since 1926, Kelley's Market has been serving Northern Illinois and Southern Wisconsin as a family-owned convenience store chain. As an ExxonMobil distributor, we're continuously growing and innovating to meet our customers' needs with new products, services, and technology. We pride ourselves on offering top-quality products underscored with outstanding service—and that starts with our team.

What You'll Do

The Assistant Station Manager is a key member of the store leadership team and plays a critical role in supporting daily operations, delivering exceptional customer service, and guiding team performance. This position serves as the second-in-command and may assume full operational responsibilities in the absence of the Station Manager. The Assistant Station Manager is expected to lead by example, support training and development of the team, and ensure a clean, safe, and well-run store environment. You will:

Lead & Develop Your Team

Guide and support Sales and Food Service Associates in a positive work environment
Help train new team members on company standards and customer service excellence
Be a role model for first-class service and Kelley's Market best practices
Handle customer concerns and resolve conflicts with professionalism

Support Store Operations

Partner with the Station Manager on staffing, inventory, and vendor coordination
Step up as Manager-on-Duty when needed
Keep an eye on store profitability through smart labor and inventory management
Complete shift paperwork and handle cash reconciliation

Deliver Exceptional Customer Service

Provide fast, friendly service that creates positive shopping experiences
Master our point-of-sale systems for smooth transactions and customer satisfaction
Stay current on pricing, promotions, and products to help customers and drive sales
Keep the sales floor stocked, organized, and looking its best

Maintain Store Standards

Ensure all areas stay clean and welcoming, from sales floor to restrooms to exterior
Keep our coffee and fountain beverages fresh and equipment properly maintained
Follow food safety guidelines for all food service items

Uphold Safety & Security

Follow all safety procedures and cash handling protocols
Address operational issues quickly and effectively
Maintain secure access to restricted areas and protect company assets

What We Offer

We believe that happy, healthy employees are the foundation of our success, which is why we've built a comprehensive package designed to support you both at work and at home.

Competitive Compensation

The hiring range for this position is $18 to $20 per hour and may be based on education, work experience, knowledge, skills and certifications.

Comprehensive Benefits

Medical & Dental (BlueCross), Vision (EyeMed)
Flexible Savings Account (FSA)
Voluntary Life and AD&D
Voluntary Short-Term Disability
401(k) Plan with Annual Matching

Time Off & Work-Life Balance

Vacation Time
Personal Time
Illinois Paid Leave
Six Paid Holidays

Additional Perks

Employee discounts on store products
Clean, modern, and well-maintained work environment
Opportunities for advancement within our growing organization
Benefit eligibility may vary based on position, hours worked, and length of employment. Select benefits may not be eligible until specific milestones have been met. Consult with your Hiring Manager for more information.

Ready to make a real difference with your leadership skills? Apply today to join the Kelley Williamson team!

Requirements

What’s Required:

Must be at least 21 years of age. Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets.
3+ years of experience in a convenience store, gas station, or retail environment.
3+ years of experience in handling cash and completing shift reports or basic bookkeeping tasks.
Ability to provide excellent customer service in a fast-paced retail environment.
Strong communication and interpersonal skills.
Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

Preferred Experience