Assistant Station Manager

Kelley Williamson Co.; Madison (WI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Employee discounts on store products

401(k) Plan with Annual Matching

Flexible Savings Account

Job summary

A well-established convenience store chain is seeking an Assistant Station Manager in Madison, WI. You will support daily operations, lead by example, and ensure an exceptional customer experience. Candidates should have at least 3 years of experience in a retail environment and strong interpersonal skills. The role offers a competitive hourly salary and comprehensive benefits.

Qualifications

• Must be at least 21 years of age.
• 3+ years of experience in a convenience store, gas station, or retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Support daily operations and deliver exceptional customer service.
• Train new team members on company standards.
• Handle customer concerns and resolve conflicts.

Skills

Customer service excellence

Cash handling

Communication skills

Interpersonal skills

Basic math skills

Job description

Description

Company: Kelley's Market

Location: Aberg

Address: 2601 Shopko Dr, Madison WI 53704

Position: Assistant Station Manager

Reports To: Station Manager

About Kelley's Market

Join a company with deep roots and big opportunities! Since 1926, Kelley's Market has been serving Northern Illinois and Southern Wisconsin as a family-owned convenience store chain. As an ExxonMobil distributor, we're continuously growing and innovating to meet our customers' needs with new products, services, and technology. We pride ourselves on offering top-quality products underscored with outstanding service—and that starts with our team.

What You'll Do

The Assistant Station Manager is a key member of the store leadership team and plays a critical role in supporting daily operations, delivering exceptional customer service, and guiding team performance. This position serves as the second-in-command and may assume full operational responsibilities in the absence of the Station Manager. The Assistant Station Manager is expected to lead by example, support training and development of the team, and ensure a clean, safe, and well-run store environment.

Lead & Develop Your Team

• Guide and support Sales and Food Service Associates in a positive work environment
• Help train new team members on company standards and customer service excellence
• Be a role model for first-class service and Kelley's Market best practices
• Handle customer concerns and resolve conflicts with professionalism

Support Store Operations

• Partner with the Station Manager on staffing, inventory, and vendor coordination
• Step up as Manager-on-Duty when needed
• Keep an eye on store profitability through smart labor and inventory management
• Complete shift paperwork and handle cash reconciliation

Deliver Exceptional Customer Service

• Provide fast, friendly service that creates positive shopping experiences
• Master our point-of-sale systems for smooth transactions and customer satisfaction
• Stay current on pricing, promotions, and products to help customers and drive sales
• Keep the sales floor stocked, organized, and looking its best

Maintain Store Standards

• Ensure all areas stay clean and welcoming, from sales floor to restrooms to exterior
• Keep our coffee and fountain beverages fresh and equipment properly maintained
• Follow food safety guidelines for all food service items

Uphold Safety & Security

• Follow all safety procedures and cash handling protocols
• Address operational issues quickly and effectively
• Maintain secure access to restricted areas and protect company assets

What We Offer

We believe that happy, healthy employees are the foundation of our success, which is why we've built a comprehensive package designed to support you both at work and at home.

Competitive Compensation

• The hiring range for this position is $18 to $20 per hour and may be based on education, work experience, knowledge, skills and certifications.

Comprehensive Benefits

• Medical & Dental (BlueCross), Vision (EyeMed)
• Flexible Savings Account (FSA)
• Voluntary Life and AD&D
• Voluntary Short-Term Disability
• 401(k) Plan with Annual Matching

Time Off & Work-Life Balance

• Vacation Time
• Personal Time
• Illinois Paid Leave
• Six Paid Holidays

Additional Perks

• Employee discounts on store products
• Clean, modern, and well-maintained work environment
• Opportunities for advancement within our growing organization
• Benefit eligibility may vary based on position, hours worked, and length of employment. Select benefits may not be eligible until specific milestones have been met. Consult with your Hiring Manager for more information.

Requirements

What’s Required:

• Must be at least 21 years of age. Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets.
• 3+ years of experience in a convenience store, gas station, or retail environment.
• 3+ years of experience in handling cash and completing shift reports or basic bookkeeping tasks.
• Ability to provide excellent customer service in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

Preferred Experience

• Prior experience as a shift lead, keyholder, or team leader in a retail or convenience setting.