Associate Analyst, Networking

Abercrombie & Fitch Co.; Columbus, Northern (OH, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(K) with company match

Medical, dental, and vision insurance

Paid time off

Paid parental leave

Work from anywhere days

Job summary

Abercrombie & Fitch Co. is seeking a Network Operations professional to support day-to-day operations across Juniper-based platforms, wireless services, firewalls, and WAN connectivity at the Global Home Office in Columbus, OH.

You will monitor health, assist in incident troubleshooting, and validate changes in the QA environment before production releases. The role requires a 4-year IT degree or equivalent experience, 2+ years in IT/Network operations, and strong communication skills to

Qualifications

• 4-year degree in an IT-related field or equivalent work history.
• 2+ years of IT operations/network support experience.
• Foundational networking knowledge: TCP/IP, VLANs, routing, switching, DNS, DHCP, VPN, NAT, firewall.
• Experience with troubleshooting tools: ping, traceroute, nslookup, packet capture, monitoring dashboards, Junos CLI.
• Familiarity with Juniper devices and cloud connectivity.
• Strong communication and ability to explain issues to technical and non-technical audiences.
• Ability to work under pressure and in on-call rotation.

Responsibilities

• Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure; identify alerts, service degradation, and potential business impact.
• Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues to senior Network Operations, Network Engineering, carriers, or vendors when needed.
• Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections.
• Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items in the appropriate ticketing and knowledge systems.
• Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
• Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
• Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
• Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
• Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
• Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
• Participate in an on-call rotation to support critical incidents, after-hours maintenance, and urgent service restoration activities.

Skills

Communication

Prioritization

Team collaboration

Problem solving

Education

Bachelor's degree in IT

Tools

Junos CLI

Juniper Mist dashboards

Marvis insights

Packet capture tools

Job description

Job Description

The Network Operations team helps keep the company’s global network reliable, secure, and available for stores, corporate offices, distribution centers, and business partners. In this role, you will support day-to-day network operations by monitoring network health, assisting with incident troubleshooting, maintaining network equipment, supporting software and firmware updates, maintaining documentation, supporting approved changes, and helping validate updates in the local QA environment before they are released to production. This role works closely with Network Engineering and other technology teams to support Juniper-based network platforms, wireless services, firewalls, WAN connectivity, and related infrastructure that enable critical business operations. This job is located at our Global Home Office in Columbus, Ohio.

What will you be doing?

• Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure; identify alerts, service degradation, and potential business impact.
• Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues to senior Network Operations, Network Engineering, carriers, or vendors when needed.
• Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections.
• Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items in the appropriate ticketing and knowledge systems.
• Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
• Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
• Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
• Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
• Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
• Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
• Participate in an on-call rotation to support critical incidents, after-hours maintenance, and urgent service restoration activities.

What will you need to bring?

• 4-year degree in an IT-related field or equivalent work history.
• 2+ years of experience in IT operations, network support, infrastructure support, service desk escalation, or a related technical support environment.
• Foundational understanding of networking concepts and protocols, including TCP/IP, VLANs, routing, switching, wireless, DNS, DHCP, VPN, NAT, firewall fundamentals, and Juniper Junos OS concepts.
• Experience using network troubleshooting tools and commands such as ping, traceroute, nslookup, packet capture tools, log review, monitoring dashboards, Junos CLI, Juniper Mist dashboards, Service Level Expectations, and Marvis insights.
• Familiarity with enterprise network technologies such as Juniper EX Series switches, Juniper SRX Series firewalls and gateways, Juniper Mist wireless access points, Mist AI, Marvis Virtual Network Assistant, Junos OS, routers, switches, wireless controllers, firewalls, load balancers, WAN circuits, and cloud connectivity.
• Ability to analyze alerts, logs, performance data, and incident trends to support effective troubleshooting and problem resolution.
• Strong verbal, written, and interpersonal communication skills, including the ability to explain technical issues, business impact, and resolution progress to both technical and non-technical audiences.
• Ability to prioritize work, remain calm during high-impact incidents, follow documented procedures, and collaborate effectively in a fast-paced operational environment.

Benefits & Perks

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here.

Join us as we team up around the globe and grow to a $5+ billion family of brands- powered by purpose and the belief that we are all leaders.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.