ASSISTANT SPA MANAGER - EASTON

Fgg Spa, Llc.; Easton (Northampton County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with 5% company match

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

FGG Spa, LLC in Easton, PA is seeking a high-energy General Manager in Training (GMIT) to lead a front desk team, drive membership and service sales, and uphold exceptional guest experiences.

You will coach staff, manage daily operations, and collaborate with spa leadership to maintain momentum across locations in a growth-focused, family-owned organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.

Responsibilities

• Drive sales performance: achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Lead the front desk: own daily operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Support the Spa Leadership Team: assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain consistency and momentum in daily operations.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Fast-paced environment

Booking systems

Tools

Zenoti

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – EASTON (3770 Dryland Way, Easton, PA 18045) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.