Assistant Spa Manager/ Lead Esthetician

FACE FOUNDRIÉ®️; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

FACE FOUNDRIÉ – Charlotte South End is seeking an Assistant Spa Manager / Lead Esthetician to support the Spa Manager and lead esthetician training, service quality, and inventory management. You will maintain an active client book while coaching the team and upholding FACE FOUNDRIÉ standards.

This full-time role requires NC Esthetician license, 3+ years of esthetics experience, and weekend/evening availability.

Qualifications

• Current North Carolina Esthetician License required.
• 3+ years esthetics experience preferred.
• Previous leadership, training, mentoring, or lead esthetician experience preferred.

Responsibilities

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Coordinate ongoing training, certifications, observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify skill gaps and provide coaching and continuing education.
• Assist with training for new services, products, and protocols.
• Maintain training records and communicate progress to Spa Manager.
• Serve as a technical resource for esthetician service and product questions.
• Manage inventory and back-bar, retail, and treatment supplies; monitor pars and perform counts.
• Support daily spa operations, including appointment flow and guest experience.

Skills

Leadership

Training

Client experience

Communication

Time management

Education

Esthetician license

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

FACE FOUNDRIÉ – Charlotte South End

Position Details

Reports To: Spa Manager

Position Type: Full-Time

License Requirement: Current North Carolina Esthetician License Required

Position Summary

The Assistant Spa Manager / Lead Esthetician is a working leadership position responsible for supporting the Spa Manager with daily operations while independently overseeing esthetician training, service quality, and inventory management. This position serves as the day-to-day leader and technical resource for the esthetician team, leading by example through exceptional services, professionalism, accountability, and adherence to FACE FOUNDRIÉ standards. The role maintains an active client book while receiving designated time for leadership, training, and inventory responsibilities.

Primary Responsibilities

ESTHETICIAN TRAINING + SERVICE QUALITY

• Assist with onboarding, hands-on training, and technical development of new estheticians.
• Help coordinate ongoing training, service certifications, treatment observations, and skill development for the esthetician team.
• Ensure consistent execution of FACE FOUNDRIÉ treatment protocols, service timing, consultations, sanitation, and client experience standards.
• Identify technical skill gaps and provide coaching, retraining, and continuing education.
• Assist with training for new services, products, enhancements, equipment, and treatment protocols.
• Maintain training records and communicate team progress or concerns to the Spa Manager.
• Serve as a technical resource for esthetician service and product questions.

INVENTORY + TREATMENT FLOOR

• Manage professional back-bar, retail, treatment, and operational inventory.
• Maintain appropriate inventory levels and established pars; conduct routine inventory counts.
• Place routine supply orders within approved budgets and receive/check orders for accuracy.
• Monitor product usage, organization, expiration dates, and inventory variances.
• Ensure treatment rooms and back-bar areas are clean, organized, properly stocked, and client-ready.
• Ensure equipment is properly cleaned, maintained, and stored and communicate repair/replacement needs.
• Proactively manage inventory to prevent shortages of products or supplies required for scheduled services.

SPA MANAGER SUPPORT

• Serve as Manager on Duty when the Spa Manager is unavailable or as scheduled.
• Support daily spa operations, including appointment flow, coverage needs, opening/closing procedures, cleanliness, and guest experience.
• Provide real-time coaching to estheticians regarding rebooking, retention, memberships, enhancements, retail, productivity, service quality, and professionalism.
• Participate in esthetician interviews, practical auditions, onboarding, scorecard meetings, and performance reviews as requested.
• Identify recurring performance concerns and communicate them to the Spa Manager.
• Assist with routine client service recovery and escalat significant client or employee concerns.
• Support spa promotions, events, marketing initiatives, and team meetings as needed.

The Spa Manager retains primary responsibility for overall spa performance, staffing, scheduling, financial results, formal performance management, hiring, compensation, corrective action, and termination decisions.

WORKING ESTHETICIAN EXPECTATIONS

Maintain An Active Client Book And Is Expected To

• Perform FACE FOUNDRIÉ services at a high technical level and model the standards expected of the esthetician team.
• Maintain strong client satisfaction, retention, rebooking, productivity, and service timing.
• Confidently recommend appropriate memberships, enhancements, and home-care products.
• Maintain expert knowledge of FACE FOUNDRIÉ services, products, protocols, and contraindications.
• Demonstrate exceptional professionalism, reliability, teamwork, and client service.

Qualifications

• Current North Carolina Esthetician License in good standing.
• 3+ years of esthetics experience preferred.
• Previous leadership, training, mentoring, or Lead Esthetician Experience Preferred.
• Strong technical knowledge of facial treatments, skincare, sanitation, and service protocols.
• Demonstrated ability to train, coach, and provide constructive feedback.
• Strong organizational, inventory-management, communication, and client-service skills.
• Ability to balance client services with leadership and administrative responsibilities.
• Proactive, dependable, detail-oriented, and solution-focused.
• Availability to work weekends and some evenings and weekends.