ASSISTANT SPA MANAGER - ALLENTOWN

Fgg Spa, Llc.; Allentown (Lehigh County); Presencial; USD 40.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with company match

Paid Time Off

Discounts

Growth opportunities

Descripción de la vacante

FGG Spa, LLC in Allentown, PA seeks a high-energy General Manager in Training to lead the front desk, drive sales, and develop a strong guest experience. You will own daily operations, coach the front desk, and align team performance with company goals.

The role focuses on sales execution, guest satisfaction, and operational excellence with internal promotion from within when possible.

Formación

• 1–3 years of leadership experience preferred.
• Background in sales, customer service, or performance-driven environments.
• Ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High accountability and a solutions-minded approach.
• Flexible availability including nights, weekends, and holidays.

Responsabilidades

• Achieve and exceed membership, retail, and service sales goals.
• Coach the front desk on conversion and bookings.
• Promote services and offers with consistency.
• Own daily front desk operations and guest flow.
• Develop and mentor front desk team.
• Assist GM with daily operations and reporting.

Conocimientos

Leadership

Sales

Customer service

Team coaching

Communication

Interpersonal skills

Accountability

Fast-paced environment

Herramientas

Zenoti

Descripción del empleo

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa - ALLENTOWN (750 N Krocks Rd Suite 205, Allentown, PA 18106) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

We're Looking For

• 1-3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What's in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot - but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can't wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.