Assistant Spa Manager

Massage Heights; Pearland (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values personal and career development. As an Assistant Retreat Director, you will play a key role in enhancing guest experiences and team satisfaction. This position allows you to lead by example, manage operations, and support your team in achieving their goals. With a commitment to wellness and a culture of care, this role offers a fulfilling opportunity to make a positive impact in a dynamic environment. Embrace the chance to inspire others while enjoying a competitive pay structure with commissions and bonuses. If you're passionate about leadership and guest service, this is the perfect career step for you.

Benefits

Personal and Career Development

Robust Leadership Training

Digital Work Environment

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Competitive hourly pay with commission and bonus opportunities

Qualifications

• 1+ year of face-to-face sales or retail management experience required.
• Self-starter with strong leadership and communication skills.

Responsibilities

• Assist the Retreat Director in supervising all aspects of operations.
• Manage team member schedules and support recruitment and training.

Skills

Leadership

Organization

Communication

Interpersonal Skills

Sales

Conflict Resolution

Tools

Standard Software

Computers

Job description

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry.

Company Perks

1. Personal and Career Development
2. Robust Leadership Training
3. Digital Work Environment
4. Beautiful Retreats
5. Massage Heights Family Fund
6. Employee Discounts
7. Competitive hourly pay with commission and bonus opportunities

Schedule/Expected work hours

1. 6–8-hour shifts
2. Required 1 weekend shift
3. Days and evening shifts available
4. Weekends, evenings, and holidays are required

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

1. Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
2. Assist as assigned with recruitment, hiring, training, developing and retaining top talent
3. Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team
4. Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
5. Effectively manage team member schedules to ensure proper execution of daily operations
6. Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
7. Lead by example, demonstrating the ability to achieve personal as well as team goals

Qualifications

1. At least 1-year face-to-face sales or retail management experience
2. Self-starter mentality with leadership, organization, communication, and interpersonal skills
3. At least 1-year experience in training, coaching, and conflict resolution
4. Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
5. Demonstrate a working knowledge of computers and standard software
6. Basic business math skills
7. Must be able to work varied hours to include weekends, evenings, holidays, etc.

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

1. Loyal
2. Authentic
3. Passionate
4. Diligent