Assistant Spa Manager

Hand & Stone - Fort Worth & N. Richland Hills; Euless (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Euless, TX is seeking an experienced Assistant Spa Manager to oversee daily operations, mentor massage therapists, estheticians, and front desk staff, and ensure a guest-friendly environment. The ASM will collaborate across teams to drive service standards, sales, and member retention.

You will manage front desk operations, handle cash and POS, participate in training, and help maintain cleanliness and compliance while delivering exceptional customer

Qualifications

• Proven leadership experience in a retail/service environment.
• Outstanding communication and interpersonal skills.
• Strong time management and organizational abilities.
• Passion for spa industry with commitment to high-quality service.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Oversee front desk operations and all activities related to sales.
• Ensure guests receive outstanding customer service with a guest-friendly environment, greeting and acknowledging every guest, and maintaining high standards.

Skills

Leadership

Communication

Time management

Sales

Job description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Hand & Stone Massage and Facial Spa is seeking an experienced Assistant Spa Manager for our Euless spa! Our ideal ASM will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Oversee front desk operations and all activities related to sales.
• Ensure that each guest receives outstanding customer service by provided a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Accurately and efficiently complete all sales transactions and maintain proper cash accounting at Point of Sale registers.
• Assist in training new team members and continually evaluate and react to performance issues.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, etc.
• Maintain a high level of cleanliness and organization at all times.
• Provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements:

• Proven experience in leadership, with the ability to drive results through a team.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

Benefits:

• Hourly pay PLUS commission
• Ongoing training
• Bonus potential!
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off