Spa Director

Arch Amenities Group; Dillard (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Arch Amenities Group is seeking a seasoned Spa Director for The Spa at Dillard House to lead operations, guest experience, and profitability. You will manage budgets, drive service standards, and guide a team of therapists and spa staff to deliver exceptional wellness experiences.

The role requires 5+ years in spa/hospitality leadership, a relevant bachelor's degree, and strong financial acumen. Reporting to the Regional Manager, this exempt position offers competitive compensation and growth

Qualifications

• Bachelor's degree in Hospitality, Business, or related field preferred.
• 5+ years of progressive leadership in spa, wellness, or hospitality operations.
• Proven track record of leading teams and delivering financial results.
• Experience with spa booking and POS systems; strong customer service.

Responsibilities

• Oversee spa operations, scheduling, treatment protocols, and guest experience.
• Lead, hire, train, and develop a team of therapists and front desk staff.
• Develop and manage annual spa budget, revenue targets, and profitability.
• Monitor financial performance and adjust pricing, promotions, and upselling.
• Ensure health, safety, and regulatory compliance and licenses.

Skills

Leadership

Staff development

Budgeting

P&L management

Guest experience

Vendor relations

Marketing

Spa modalities knowledge

Education

Bachelor's degree in Hospitality or Business

Tools

Mindbody

Booker

SpaSoft

Job description

***MUST HAVE SPA MANAGEMENT EXPERIENCE***

Department: Spa Operations

Reports to: Regional Manager

Job Type: Exempt

Arch Amenities Group

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.

Key Responsibilities:

Leadership & Operations:

• Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
• Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants.
• Ensure all services meet or exceed industry standards and client expectations.
• Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.
• Ensure compliance with all health, safety, and hygiene regulations.
• Ensure we are in compliance of all permits/licensing of location
• Ensure your massage therapists licenses are up-to-date
• Develop and manage the annual spa budget including revenue targets, expense control, and profitability.
• Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals.
• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.

Guest Experience & Service Standards:

• Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
• Handle guest feedback and resolve issues in a timely, professional manner.
• Oversee guest satisfaction metrics and implement service improvement plans as needed.

Strategic Planning & Marketing:

• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
• Collaborate with hotel/resort marketing teams (if applicable) to align branding and increase visibility.
• Identify trends and new opportunities in spa and wellness services.

Qualifications:

Education & Experience:

• Bachelor's degree in Hospitality, Business, or related field preferred.
• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.
• Proven track record of leading high-performing teams and delivering strong financial results.
• Strong leadership, coaching, and team development skills.
• Exceptional customer service and interpersonal skills.
• Financial acumen, with experience managing budgets and P&L.
• Proficiency in spa booking and POS systems (e.g., Mindbody, Booker, SpaSoft).
• Knowledge of spa modalities, wellness trends, and retail merchandising.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.
• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
• Require evening, weekend, and holiday hours depending on client scheduling.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affim... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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Location

The Spa at Dillard House

Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $50,000.00 - $65,000.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.