Assistant Slot Shift Manager - Dual Rate

Four Winds Casinos; New Buffalo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Four Winds Casinos is seeking an Assistant Slot Shift Manager to support the shift manager in ensuring efficient operation of slot areas. The candidate will supervise staff, manage day-to-day operations, and maintain communication to enhance guest experience and resolve issues effectively.

Qualifications

• Previous slot floor supervisory experience (2-3 years) required.
• Strong communication and organizational skills necessary.
• Ability to handle guest and employee issues effectively.

Responsibilities

• Supervises slot machine operations and performance of staff.
• Organizes daily assignments and schedules for employees.
• Handles jackpot pay outs and maintains security of departmental funds.

Skills

Organizational skills

Communication skills

Education

High school diploma or GED

College degree preferred

Job description

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SUMMARY:

Responsible for providing assistance to shift manager by maintaining continuous contact with the slot and Player’s Club supervisors to ensure efficient operation of all slot operational areas. Communicates with shift manager all matters related to guests and employees in accordance with established guidelines and property policies.

Job Details

Description

SUMMARY:

Responsible for providing assistance to shift manager by maintaining continuous contact with the slot and Player’s Club supervisors to ensure efficient operation of all slot operational areas. Communicates with shift manager all matters related to guests and employees in accordance with established guidelines and property policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Supervises the operation of all slot machines and performance of slot floor staff in assigned area and communicates with shift manager of any guest and/or employee problems.
• Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels.
• Verifies slot pay outs (jackpots, fills, etc.) and booth buying/selling, maintains security of monies within the department.
• Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair.
• Supervises count in/count out of change banks and booths when variances occur, also records and tracks variances, and check voids.
• Supports training programs for each position and ensures adequate training and development is provided for each employee.
• Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner.
• Directs placement of employees for on the job training and assists in conducting training.
• Responsible for verifying and ensuring pay outs of large jackpots and fills are properly executed.
• Assists shift managers with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills.
• Provides input to slot manager and department heads concerning operational deficiencies and areas in need of attention.
• Aids shift manager with administrative needs i.e. recordkeeping, time reports and counseling notices.
• Conducts investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, assign, evaluate, reward, and/or discipline the employees in his/her span of control.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
• Promotes all departmental and property-wide promotions.
• Initiates and maintains communication with subordinates, employees, management, and other departments.
• Develops and manages player’s club operations in accordance with established policies, budgets, procedures and specifications.
• Ensures individual and team comping decisions are within department guidelines.
• Maintains appropriate staffing levels in the player’s club by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
• Facilitates the flow of information throughout the player’s club by organizing and presiding over regularly scheduled meetings with all player’s club employees
• Assists in developing and monitoring operating budgets.
• Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports.
• Creatively resolves problems in player’s club.
• Resolves guest disputes involving complimentaries, collaborating with the Director of Guest Services and Executive Hosts as needed.
• Prepares detailed reports on player’s club activities as needed.
• Attends marketing meetings as a source of knowledge concerning the participation of player’s club employees in upcoming promotions.
• Maintains an adequate stock of supplies for use in the player’s club booth, Host Office and High Limits Podium, as well as player’s club-related printed material, such as brochures, for the casino. Assists in developing and implementing special property events for player development purposes.
• Interacts with high-end players to ensure their return and endorsement.
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explain why we do things, in advance of doing them.
  
  

Supervisory Responsibilities

Directly supervises all slot floor people, player’s club employees and/or all slot and player’s club supervisors on assigned shifts; indirectly supervises the activities of employees on assigned shift.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED), or college degree preferred, and two to three years slot floor supervisory experience required.

Special Qualifications

Strong organizational and communication skills required.

This position requires a Level 2 Gaming License.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

Reasoning Ability

Ability to apply common sense reasoning to variety of situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

The employee must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually loud. A casino environment is typically smoky.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Entertainment Providers

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