Assistant Site Manager - Team, Service & Operations Lead

SupportFinity™; Batesburg-Leesville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

SupportFinity™ is seeking a versatile on-site team support role focused on onboarding, coaching, shift management, customer engagement, and operational excellence. You will help greet customers, answer questions, promote memberships, and resolve issues, while contributing to a safe, efficient workspace.

Ideal candidates will assist in training, maintain strong team culture, and collaborate with leadership to optimize daily operations and sales initiatives on site in Batesburg-Leesville, SC.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

Job description

SupportFinity™ is seeking a versatile on-site team support role focused on onboarding, coaching, shift management, customer engagement, and operational excellence. You will help greet customers, answer questions, promote memberships, and resolve issues, while contributing to a safe, efficient workspace.

Ideal candidates will assist in training, maintain strong team culture, and collaborate with leadership to optimize daily operations and sales initiatives on site in Batesburg-Leesville, SC.