Assistant Site Manager

Whistle Express Car Wash; Town of Florida (NY); On-site; USD 28,000 - 35,000; Full time

Job summary

Whistle Express Car Wash in Town of Florida, NY is seeking a dedicated team member to enhance customer experience and team performance. In this role, you will assist in onboarding new team members, manage customer inquiries, and ensure smooth daily operations. Responsibilities include promoting wash memberships, maintaining equipment, and fostering a positive team culture. Ideal candidates will have strong communication skills and the ability to make quick decisions. Join a growing company committed to excellence in car wash services.

Qualifications

• Demonstrated ability to assist in onboarding and team support.
• Strong communication skills for customer interaction.
• Ability to promote services and manage sales.

Responsibilities

• Assist in onboarding and training new team members.
• Ensure customers feel valued and handle their inquiries.
• Check equipment functionality and maintain safety protocols.
• Promote wash memberships and upsell services.
• Provide quick, informed decisions to resolve issues.

Job description

Key Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.