Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts LLC; Warren (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401k with company match

Training and development

Paid vacation

Uniforms provided

Educational reimbursement

Job summary

Express Wash Concepts LLC operates Clean Express Auto Wash in Warren, Michigan. The Assistant Site Manager role focuses on supporting the site manager to ensure smooth operations and outstanding customer service, while actively promoting monthly unlimited wash packages and upselling products to boost store growth.

You will help recruit, train, and motivate team members, manage labor and inventory, and uphold safety and quality standards.

Qualifications

• Must have high school diploma or equivalent.
• Experience in leadership roles is a plus.
• Strong customer service and de-escalation skills required.

Responsibilities

• Assist the site manager to run daily operations and maintain service quality.
• Lead sales efforts by promoting monthly unlimited wash packages and upselling products.
• Coordinate staffing, scheduling, and training to meet performance goals.
• Ensure compliance with safety, cash handling, and inventory procedures.

Skills

Leadership

Customer Service

De-escalation

POS Systems

MS Office

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

POS Systems

MS Office

Job description

Location:28740 Mound Rd, Warren, Michigan, 48092Job Description:Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.Why You’ll Love Working HereHealth care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.Secure future: 401k with up to 4% company match.Recognition programsOngoing training and professional developmentUnlimited Wash Club membership50% off retail itemsCompany-provided uniformsEducational reimbursementPaid vacation (per Employee Manual)Where Clean Cars Begin: Your RoleAs an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:Maintain high-quality day-to-day on-site store operations.Lead with integrity and foster a culture of respectful accountability.Strive to exceed sales goals and store growth.Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.Successful management of labor and staff schedulingEffective P&L management through monitoring of chemicals, utilities, and other expendituresMaintain quality assurance through accurate Quality Control checks.Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.Monitor inventory and supplies and assist with orders.Ensure adherence to all safety protocols and standard operating procedures.Properly address all customer escalations in a calm and collected manner.Learn wash process and equipment to expand the knowledgebase.Further growth through educational/training opportunitiesPerform other related duties as required and assigned.What You’ll Need to ShineHigh school diploma or equivalent required; associate or bachelor’s degree preferred.Minimum of 1 year of leadership experience.At least 2 years of customer service experience, including de-escalation tactics.Basic IT and computer proficiency, including POS systems and Microsoft Office.Ability to work flexible hours, including weekends.Strong verbal communication skills to effectively engage with customers.Capability to provide and follow clear directions.Ability to close the site at least two nights per week and open as needed.Ability to coach, mentor, and trainPresent professional image according to appearance guidelines Work Environment and Physical DemandsRequired to stand and move throughout the site for the entire shift.Ability to work on your feet for an entire shift in a fast-paced environment.Ability to work outside in all weather conditions.Ability to lift 25lbs.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.