Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts LLC; Shelby Charter Township (MI); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health care benefits

401k with company match

Recognition programs

Ongoing training

Unlimited Wash Club membership

50% off retail items

Company uniforms

Educational reimbursement

Paid vacation

Résumé du poste

Express Wash Concepts LLC is hiring an Assistant Site Manager in Shelby Township, MI. The role focuses on running the store, leading a team, and driving sales through upselling unlimited wash packages and service products.

You will manage daily operations, coach staff, ensure cash controls and safety, and contribute to training and growth opportunities within a fast-paced car wash environment.

Qualifications

• Leadership experience required
• Strong customer service and de-escalation skills
• Basic IT proficiency and familiarity with POS systems

Responsabilités

• Maintain day-to-day on-site store operations
• Lead with integrity and accountability
• Aim to exceed sales goals and store growth
• Recruit, develop and motivate teams
• Manage labor costs and scheduling
• Monitor controls: cash, inventory and safety procedures
• Address customer escalations calmly and effectively
• Learn wash process and equipment; participate in training

Connaissances

Leadership

Customer service

De-escalation

IT proficiency

POS systems

Microsoft Office

Formation

High school diploma or equivalent

Associates or Bachelor's preferred

Outils

POS systems

Microsoft Office

Description du poste

Location:12535 23 Mile Rd, Shelby Township, Michigan, 48315Job Description:Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.Why You’ll Love Working HereHealth care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.Secure future: 401k with up to 4% company match.Recognition programsOngoing training and professional developmentUnlimited Wash Club membership50% off retail itemsCompany-provided uniformsEducational reimbursementPaid vacation (per Employee Manual)Where Clean Cars Begin: Your RoleAs an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:Maintain high-quality day-to-day on-site store operations.Lead with integrity and foster a culture of respectful accountability.Strive to exceed sales goals and store growth.Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.Successful management of labor and staff schedulingEffective P&L management through monitoring of chemicals, utilities, and other expendituresMaintain quality assurance through accurate Quality Control checks.Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.Monitor inventory and supplies and assist with orders.Ensure adherence to all safety protocols and standard operating procedures.Properly address all customer escalations in a calm and collected manner.Learn wash process and equipment to expand the knowledgebase.Further growth through educational/training opportunitiesPerform other related duties as required and assigned.What You’ll Need to ShineHigh school diploma or equivalent required; associate or bachelor’s degree preferred.Minimum of 1 year of leadership experience.At least 2 years of customer service experience, including de-escalation tactics.Basic IT and computer proficiency, including POS systems and Microsoft Office.Ability to work flexible hours, including weekends.Strong verbal communication skills to effectively engage with customers.Capability to provide and follow clear directions.Ability to close the site at least two nights per week and open as needed.Ability to coach, mentor, and trainPresent professional image according to appearance guidelines Work Environment and Physical DemandsRequired to stand and move throughout the site for the entire shift.Ability to work on your feet for an entire shift in a fast-paced environment.Ability to work outside in all weather conditions.Ability to lift 25lbs.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.