Assistant Site Manager

Doordashusa; San Jose (CA); On-site; USD 56,200 - 82,700; Full time

Benefits offered by this job

401(k) plan with employer matching

Medical, dental, and vision benefits

Paid parental leave

Flexible paid time off

Job summary

Doordashusa is seeking a leader for their distribution center team in San Jose, California. The ideal candidate has 3+ years of experience in operations with a track record of managing high-performance teams. This role involves leading staff, driving operational efficiencies, and ensuring customer satisfaction through superior service.

A comprehensive benefits package and a competitive salary range of $56,200 — $82,700 are offered. Flexibility in schedule is important, with night and weekend hours required.

Qualifications

• 3+ years’ experience in Operations, Warehouse Logistics, or related field.
• 1+ years of team management experience.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead a team of Operations Associates in a distribution center.
• Drive results through effective scheduling and inventory management.
• Analyze data to make strategic recommendations for improvement.

Skills

Leadership

Problem-solving

Data Analysis

Communication

Job description

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About the Role

In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers.

You’re excited about this opportunity because you will…

• Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
• Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support.
• Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects.
• Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order accuracy and fulfillment speed will be key measurements of success for your team. You’ll also work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they’ll need to deliver.

We’re excited about you because…

• You’re a proven leader. You have managed high-performance teams of 5+ employees with successful performance and employee development outcomes.
• You relish ownership. You’re excited to have ownership in a new and rapidly growing business. No problem is too big or too small for you, and you’re ready to show up however needed for your team.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist "this is how it’s always been done" thinking.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You’re analytical. You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
• You have 3+ years’ experience. In Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field.
• You have 1+ years of experience managing a team.
• You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Pay Range: $56,200 — $82,700 USD.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.