Assistant Site Manager

Whistle Express Car Wash; Highlands Ranch (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Whistle Express Car Wash in Highlands Ranch, CO seeks an Assistant Site Manager to partner with the Site Manager in running daily operations, developing the team, and ensuring top-notch guest experience.

The role focuses on leading people, owning outcomes, and maintaining high standards in a fast-paced outdoor environment. Prior supervisory experience preferred; strong problem-solving and ownership are essential.

Qualifications

• Experience leading teams and managing shifts.
• Ability to coach and develop staff.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Lead team development and onboarding to align with company values and site procedures.
• Greet customers, answer questions about memberships and promotions, and resolve issues.
• Support scheduling, staffing, and workload balance to maintain service quality.
• Promote unlimited wash memberships and other services to drive sales.
• Identify operational issues and suggest improvements to maintain smooth operations.
• Assist in implementing site promotions and marketing initiatives and track sales.

Skills

Leadership

People development

Customer service mindset

Job description

You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

We share the responsibility for creating the best experience for our customers, team members, and facilities.

What We’re Looking For

We are not looking for someone who manages tasks. We are looking for someone who develops people and owns outcomes. You have led people before, and you know what it takes to hold a team to a standard. You take ownership of outcomes, not just effort. Results matter, and you know how to drive them. You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through. You build people up. The best leaders at Whistle make the people around them better. You are comfortable working in a fast-paced, physically active, outdoor environment. Prior management or supervisory experience preferred. A track record of ownership matters more than a specific title. Big things start here. The leaders who run Whistle markets tomorrow are in this role today. Come build with us.

Base Pay Range

• Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things.
• Take Accountability - We take ownership of our actions, commitments, and results.
• Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity.
• Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.