Assistant Site Manager

Socket.dev; Conway (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to work alongside the Site Manager to keep the operation running at full speed, develop the team, own the guest experience, and solve problems in real time.

This is the proving ground for site leaders, where you will demonstrate ownership, drive outcomes, and promote a positive culture while supporting scheduling, training, and upselling memberships.

Qualifications

• Experience leading teams in a fast-paced environment.
• Ability to develop people and own outcomes.
• Strong focus on guest experience and service standards.

Responsibilities

• Onboard and develop new team members to uphold values and procedures.
• Provide guidance and support to improve team performance.
• Manage scheduling and staffing to balance workload.
• Promote positive team culture and recognize achievements.
• Identify training needs and coordinate development opportunities.
• Greet customers and ensure a welcoming experience.
• Explain services, memberships, promotions clearly.
• Resolve customer concerns quickly and escalate when needed.
• Promote unlimited wash memberships and other services.
• Monitor site operations and report issues to leadership.
• Promote promotions and marketing initiatives.
• Track sales activity and provide feedback to Site Leader.
• Make quick decisions to keep daily operations on track.

Skills

Leadership

People development

Customer experience

Sales upselling

Operations management

Problem solving

Job description

You are ready to run something. Here is your chance to prove it.

The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to.

This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

WhatWe’reLooking For

We are not looking for someone who manages tasks.
We are looking for someone who develops people and owns outcomes.

• You have led people before, and you know what it takes to hold a team to a standard.

• You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.

• You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.

• You build people up. The best leaders at Whistle make the people around them better.

• You are comfortable working in a fast-paced, physically active, outdoor environment.

• Prior management or supervisory experience preferred.A track recordof ownership matters more than a specific title.

Big thingsstart here. The leaders who run Whistle markets tomorrow are in this role today.

Come build with us.

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.