Assistant Site Manager

Socket.dev; Highlands Ranch (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to work with the Site Manager to keep operations running at full speed, develop the team, own the guest experience, solving problems in real time, and upholding the standard when not asked to.

This role is the proving ground for site leadership, with responsibilities spanning onboarding, coaching, scheduling, customer engagement, and operational excellence in a demanding outdoor environment.

Qualifications

• Strong leadership with a track record of developing people.
• Ability to own outcomes and drive measurable results.
• Natural problem-solver who makes timely decisions.
• Comfortable in a fast-paced, outdoor environment.
• Prior supervisory experience preferred; ownership matters more than title.

Responsibilities

• Develop and support the team, including onboarding and coaching.
• Greet and engage customers, promote memberships and services.
• Monitor operations, safety, and equipment on a daily basis.
• Assist with scheduling, shift management, and workload balance.
• Upsell services, support promotions, and track sales activity.

Skills

Team leadership

People development

Problem solving

Decision making

Customer service

Job description

You are ready to run something. Here is your chance to prove it.

The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to.

This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

WhatWe’reLooking For

We are not looking for someone who manages tasks.
We are looking for someone who develops people and owns outcomes.

• You have led people before, and you know what it takes to hold a team to a standard.

• You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.

• You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.

• You build people up. The best leaders at Whistle make the people around them better.

• You are comfortable working in a fast-paced, physically active, outdoor environment.

• Prior management or supervisory experience preferred.A track recordof ownership matters more than a specific title.

Big thingsstart here. The leaders who run Whistle markets tomorrow are in this role today.

Come build with us.

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.