Assistant Site Manager

Take 5 Car Wash; El Dorado (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Take 5 Car Wash in El Dorado, AR is seeking a hands-on team leader to develop staff, promote company values, and optimize daily site operations. You will onboard new teammates, coach performance, manage schedules, and foster a positive culture that supports growth and engagement.

You will handle customer interactions, explain memberships and promotions, resolve issues with courteous service, upsell services, monitor equipment, safety, inventory, and collaborate with the Site Leader to drive

Responsibilities

• Team Development & Support: Onboard new team members, guide performance, assist with scheduling and shift management, promote positive culture and address conflicts.
• Customer Experience: Greet customers, explain services and promotions, resolve concerns, upsell memberships and services, monitor opportunities to improve experience.
• Operational Excellence: Check equipment daily, assist safety practices, perform cleaning and maintenance, monitor inventory and coordinate restocking, suggest improvements for smooth operations.
• Sales Support: Promote unlimited wash memberships, upsell services, support promotions and marketing, track sales and provide feedback to increase revenue.
• Problem-Solving and Decision Making: Respond to concerns, identify issues, make quick decisions to keep daily operations on track, collaborate to improve site performance.

Job description

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

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