Assistant Site Manager

Whistle Express Car Wash; Hendersonville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash in Hendersonville, NC is seeking a hands-on team lead to develop staff, onboard new teammates, schedule shifts, and foster a positive culture. You will mentor associates, promote safety, and coordinate training opportunities to boost engagement.

In this role you will greet customers, explain services and promotions, upsell unlimited wash memberships, support promotions, monitor inventory, and help keep daily operations running smoothly through quick, practical

Qualifications

• Experience leading teams and developing staff.
• Ability to onboard new teammates and train on procedures.
• Strong customer service and communication skills.
• Experience promoting memberships and upselling services.
• Proactive problem solving and teamwork.

Responsibilities

• Develop and support team members to meet site goals.
• Onboard new hires and align them with values and procedures.
• Schedule shifts to ensure proper staffing and fair workload.
• Promote unlimited wash memberships and other services.
• Greet customers warmly and resolve issues or escalate as needed.
• Monitor operations and assist with maintenance and safety.
• Assist with promotions and track sales activity.

Skills

Team leadership

Onboarding & training

Customer service

Sales & upselling

Problem solving

Job description

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

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