Assistant Site Manager

Dormont Manufacturing Co; Wears Valley (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Dormont Manufacturing Co is seeking a hands-on supervisor to lead our Wears Valley site. You’ll mentor teammates, support onboarding, manage shifts, and foster a positive, collaborative culture.

In addition to promoting unlimited wash memberships and upselling services, you’ll ensure safety, monitor equipment and inventories, resolve customer concerns, and help keep daily operations efficient and engaging. This role requires proactive problem solving and clear communication with the Site Leader.

Qualifications

• Experience leading teams or supervising staff.
• Strong focus on customer experience and service delivery.
• Ability to manage daily operations and staffing.
• Upselling and promoting services to customers.
• Proactive problem solving and decision making.

Responsibilities

• Onboard and develop new team members; guide and support staff to succeed.
• Greet customers, answer questions about services/memberships, resolve concerns, promote memberships.
• Check equipment and maintain safety; monitor inventory and assist with restocking.
• Promote unlimited wash memberships and other services; assist with upselling and promotions.
• Identify operational challenges and propose improvements to keep daily operations smooth.

Skills

Team leadership

Customer service

Operations management

Sales support

Problem solving

Job description

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.