Assistant Site Manager

Take 5 Car Wash; Clarksville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager in Clarksville, TN to work alongside the Site Manager and ensure operations run smoothly while focusing on guest experience and team leadership.

You will help onboard staff, manage schedules, upsell services, and resolve customer concerns, all while maintaining safety and quality standards at the site. This role offers growth within a nationwide car wash network.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

Skills

Team leadership

Customer service

Sales skills

Scheduling & staffing

Operations optimization

Communication

Job description

## Assistant Site ManagerApplylocations: 457 - Clarksville-Madisontime type: Full timeposted on: Posted Todayjob requisition id: JR104938You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.## Key Responsibilities:# Team Development & Support* Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.* Provide guidance and support to team members as needed to help them improve and succeed.* Support scheduling and shift management to ensure adequate staffing and fair team workload.* Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.* Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.# Customer Experience* Greet customers warmly and ensure they feel welcomed and valued at every visit.* Answer customer questions about services, membership options, and promotions clearly and courteously.* Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.# # Operational Excellence* Check equipment daily to ensure proper functionality and report any issues to the Site Leader.* Support site safety by following protocols and helping team members maintain safe work practices.* Assist with routine cleaning and maintenance to uphold quality standard.* Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.* Help identify operational challenges and suggest improvements to keep daily operations running smoothly.# Sales Support* Promote unlimited wash memberships and other services to customers during their visit.* Assist in upselling additional services or products to help achieve site sales goals.* Support the implementation of site promotions and marketing initiatives.* Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.# Problem-Solving and Decision Making* Respond to customer concerns and questions, escalating to the Site Leader when necessary.* Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.* Make quick, informed decisions to keep daily operations on track and minimize disruptions.* Collaborate with team members to address challenges and improve overall site performance.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.