Assistant Site Manager

Carwashexpress; Hernando (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Take 5 Car Wash is hiring an Assistant Site Manager in Hernando, MS to support the Site Manager in daily operations, coach staff, and drive sales while upholding quality standards. The role focuses on training, scheduling, and delivering outstanding customer experiences in a fast-paced car wash environment.

You will monitor equipment, enforce safety, and help maintain a positive team culture. Experience in service leadership and upselling memberships is a plus.

Qualifications

• Onboarding new teammates and ensuring they understand site procedures and role expectations.
• Provide guidance to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing.
• Promote a positive team culture and address conflicts promptly.
• Identify training needs and coordinate development opportunities.

Responsibilities

• Greet customers warmly and ensure they feel welcomed at every visit.
• Answer questions about services, memberships, and promotions clearly.
• Escalate customer concerns to the Site Leader when necessary and resolve issues quickly.
• Promote unlimited wash memberships and other services to boost engagement.
• Monitor equipment daily and report issues to the Site Leader.
• Support safety protocols and maintain clean, high-quality operations.
• Assist with inventory and restock as needed; monitor for operational efficiency.
• Upsell services and help achieve site sales goals during customer visits.
• Track sales activity and provide feedback to improve revenue.

Skills

Team leadership

Customer service

Sales mindset

Coaching

Job description

## Assistant Site ManagerApplylocations: 315 - Hernandotime type: Full timeposted on: Posted Todayjob requisition id: JR104472As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.## As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer. Key Responsibilities:## **Team Development & Support*** Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.* Provide guidance and support to team members as needed to help them improve and succeed.* Support scheduling and shift management to ensure adequate staffing and fair team workload.* Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.* Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.# Customer Experience* Greet customers warmly and ensure they feel welcomed and valued at every visit.* Answer customer questions about services, membership options, and promotions clearly and courteously.* Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.# # Operational Excellence* Check equipment daily to ensure proper functionality and report any issues to the Site Leader.* Support site safety by following protocols and helping team members maintain safe work practices.* Assist with routine cleaning and maintenance to uphold quality standard.* Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.* Help identify operational challenges and suggest improvements to keep daily operations running smoothly.# Sales Support* Promote unlimited wash memberships and other services to customers during their visit.* Assist in upselling additional services or products to help achieve site sales goals.* Support the implementation of site promotions and marketing initiatives.* Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.# Problem-Solving and Decision Making* Respond to customer concerns and questions, escalating to the Site Leader when necessary.* Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.* Make quick, informed decisions to keep daily operations on track and minimize disruptions.* Collaborate with team members to address challenges and improve overall site performance.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.