Assistant Site Manager

ServiceMaster by Crane IFS; City of Niagara Falls (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Composite Safety Shoe Reimbursement

Job summary

ServiceMaster by Crane IFS in Niagara Falls, NY, is seeking an Assistant Site Manager to support the Site Manager in overseeing janitorial operations, staff performance, and client satisfaction. You’ll be a hands-on leader responsible for daily activities, safety and quality adherence, and coordinating scheduling and supply needs.

The role emphasizes leadership, training, and strong communication with clients and staff; bilingual English/Spanish is required.

Qualifications

• Previous supervisory experience in janitorial or facilities management.
• Strong leadership, communication, and interpersonal skills.
• Experience managing staff schedules, labor coverage, and daily operational priorities across multiple buildings or large sites.
• Proficiency with basic computer systems for reporting, timekeeping, onboarding, and inventory tracking.
• High school diploma or equivalent; Associate degree or coursework in management is a plus.
• Bilingual in English and Spanish is required.

Responsibilities

• Oversee daily on-site operations, ensuring service delivery meets contract scope and performance expectations while serving as the primary on-site liaison with the client.
• Enforce company policies and disciplinary procedures, ensuring consistent, fair application with timely documentation and adherence to all protocols and regulatory standards.
• Conduct regular inspections, address service issues, maintain records, and work with site management to implement improvements.
• Manage, train, and mentor staff, promoting strong leadership, continuous learning, proper cleaning techniques, safety compliance, and “train-the-trainer” development.
• Manage cleaning supply inventory and equipment, ensuring availability, maintenance, and accurate usage tracking.
• Assist with scheduling and timekeeping to optimize labor usage and stay within budget.
• Maintain a consistent physical presence on-site, actively monitoring day-to-day activities, responding in real time to operational needs, and providing hands-on support during high-demand periods.

Skills

Leadership

Communication

Interpersonal skills

Staff scheduling

Timekeeping

Inventory tracking

Education

High school diploma

Associate degree in management (or coursework)

Tools

Basic computer systems

Job description

Niagara Falls, NY, United States of America

ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands‑on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.

ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Job Skills / Requirements

Position Overview

The Assistant Site Manager supports the Site Manager/Regional Account Manager in overseeing janitorial operations, staff performance, and client satisfaction. This role is ideal for a hands‑on leader who is detail‑oriented, organized, and committed to maintaining high service standards. The Assistant Site Manager will help manage day‑to‑day activities, ensure adherence to safety and quality protocols, and assist with scheduling, training, and supply coordination.

Essential Functions:

The essential functions of this position include, but are not limited to:

• Oversee daily on‑site operations, ensuring service delivery meets contract scope and performance expectations while serving as the primary on‑site liaison with the client.
• Enforce company policies and disciplinary procedures, ensuring consistent, fair application with timely documentation and adherence to all protocols and regulatory standards.
• Conduct regular inspections, address service issues, maintain records, and work with site management to implement improvements.
• Manage, train, and mentor staff, promoting strong leadership, continuous learning, proper cleaning techniques, safety compliance, and “train‑the‑trainer” development.
• Manage cleaning supply inventory and equipment, ensuring availability, maintenance, and accurate usage tracking.
• Assist with scheduling and timekeeping to optimize labor usage and stay within budget.
• Maintain a consistent physical presence on‑site, actively monitoring day‑to‑day activities, responding in real time to operational needs, and providing hands‑on support during high‑demand periods.

Additional Essential Functions:

• Ability to work independently with minimal or no supervision.
• Ability to be flexible and work at a fast pace.
• Ability to motivate teams, maintain high‑quality standards, and interact professionally with clients and staff.
• Ability to communicate effectively with clients and coworkers and treat them with courtesy and respect.
• Ability to work cooperatively with others.
• Ability to accept direction and constructive criticism.
• Ability to complete tasks in a timely manner.
• Ability to effectively multitask and manage multiple projects.
• Ability to maintain consistent attendance and punctuality.
• Ability to pay close attention to small details.

Physical Demands:

• Constant (up to 100%) standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
• Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
• Must be able to lift and/or carry up to 25 pounds frequently.

Qualifications:

• Previous supervisory experience in janitorial or facilities management, with strong leadership,
• communication, and interpersonal skills.
• Experience managing staff schedules, labor coverage, and daily operational priorities across multiple
• buildings or large sites.
• Proficiency with basic computer systems for reporting, timekeeping, onboarding, and inventory tracking.
• High school diploma or equivalent; Associate degree or coursework in management is a plus.
• Ability to read and write, bilingual in English and Spanish required.

Additional Information / Benefits

ServiceMaster by Crane IFS is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Composite Safety Shoe Reimbursement after 30 days

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.