Assistant Showroom Manager - SouthPark

Blue Nile; Charlotte (NC); On-site; CAD 38,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) matches

Job summary

Blue Nile, a leader in fine jewelry, seeks an Assistant Showroom Manager to guide a team of Luxury Sales Consultants in Charlotte, NC. You will educate customers about jewelry, model world-class service, and drive sales while maintaining brand standards.

Ideal candidates bring 3+ years in customer service or sales with retail leadership, strong communication, and a drive to empower the team to exceed targets. Medical, vision, dental, and 401(k) matching are available for eligible roles.

Qualifications

• 3+ years of customer service/sales background.
• Jewelry experience not required but preferred.
• Prior management experience in retail.
• Proven track record of increasing personal sales volume.
• Effective communication skills both written and verbal.
• Embraces technology and implements new systems seamlessly.
• Strong sense of urgency and bias for action.
• Ability to make decisions quickly and accurately.

Responsibilities

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile.
• Self-motivated and able to lead others.
• Coaching and redirection to maintain performance expectations.
• Personally achieve individual sales and client activity goals.
• Handle customer escalations and resolve issues with the manager.
• Partner with the manager on difficult situations.
• Follow company directions and adapt to new initiatives.
• Maintain a professional and friendly environment with team members and clients.
• Be a special process expert.
• Stay aware of jewelry trends and competition.
• Manage daily, weekly, monthly KPIs and team progress.

Skills

Customer service

Sales

Leadership

Communication

Time management

MS Office

Team collaboration

Decision making

Tools

Microsoft Office

Job description

AtBlue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a passionate and talentedAssistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom inSouthPark Mall - Charlotte, North Carolina. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. TheAssistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. AnAssistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Responsibilities:

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
• Self-motivated and able to lead others
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
• Personally achieve individual sales and client activity goals
• Takes lead on customer escalations
• Finds ways to resolve, and partner, with the manager on difficult situations
• Ability to follow company directions and adapt to new initiatives
• Team player and committed to maintaining our professional and friendly environment with team members and clients
• Special process expert
• Aware of current trends in jewelry and the competition
• Maintains store standards and protects the brand
• Manage daily, weekly, monthly KPIs and team progress to plan

• 3+ years of customer service/sales background
• Jewelry experience is not required, but preferred
• Prior management experience in retail
• Proven track record of increasing personal sales volume
• Effective communication skills both written and verbal
• Embraces technology and implements new systems seamlessly
• Strong sense of urgency and bias for action
• Ability to make decisions quickly and accurately
• Proficient in Microsoft Office
• Effective time management
• Willingness to learn
• Strong collaborative and interpersonal skills
• Passion for training sand learning and executing against timelines and goals.
• Demonstrates the ability to build and maintain strong client relationships with tangible metrics

The hourly pay range for this job is $20.00 - $27.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.