Assistant Showroom Manager - Bellevue, WA

Blue Nile; Bellevue (WA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) match

Job summary

Blue Nile is seeking an Assistant Showroom Manager for our Bellevue, WA showroom. You will lead a team of Luxury Sales Consultants, training them on Blue Nile products, selling techniques, and policies to provide world-class service.

The ideal candidate has 3+ years in customer service or sales, with a track record of increasing personal sales volume and strong leadership skills. Jewelry experience is preferred, and prior retail management is a plus.

Qualifications

• 3+ years of customer service/sales background.
• Proven track record of increasing personal sales volume.
• Strong written and verbal communication skills.
• Ability to coach and motivate a sales team.

Responsibilities

• Demonstrate selling and service behaviors to build customer loyalty.
• Lead and coach the showroom team to meet KPIs.
• Achieve individual sales and client activity goals.
• Handle customer escalations and partner with management.

Skills

leadership

customer service

team motivation

closing sales

communication

time management

Tools

Microsoft Office

Job description

At Blue Nile , we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom in Bellevue, WA. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Responsibilities:

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
• Self-motivated and able to lead others
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
• Personally achieve individual sales and client activity goals
• Takes lead on customer escalations
• Finds ways to resolve, and partner, with the manager on difficult situations
• Ability to follow company directions and adapt to new initiatives
• Team player and committed to maintaining our professional and friendly environment with team members and clients
• Special process expert
• Aware of current trends in jewelry and the competition
• Maintains store standards and protects the brand
• Manage daily, weekly, monthly KPIs and team progress to plan
• 3+ years of customer service/sales background
• Jewelry experience is not required, but preferred
• Prior management experience in retail
• Proven track record of increasing personal sales volume
• Effective communication skills both written and verbal
• Embraces technology and implements new systems seamlessly
• Strong sense of urgency and bias for action
• Ability to make decisions quickly and accurately
• Proficient in Microsoft Office
• Effective time management
• Willingness to learn
• Strong collaborative and interpersonal skills
• Passion for training sand learning and executing against timelines and goals
• Demonstrates the ability to build and maintain strong client relationships with tangible metrics

The hourly pay range for this job is $26.00 - $34.00 Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.

Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

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