Assistant Shift Manager - Slots

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Wynn Resorts, Limited is seeking a Slot Assistant Shift Manager in Las Vegas to lead the Slot Operations Team and drive guest service excellence across shifts.

The role requires developing staff, managing floor operations, ensuring regulatory compliance, and maintaining equipment and processes to optimize performance in a luxury gaming environment.

Qualifications

• Minimum of three years of experience in casino slot operations.
• At least one year in a supervisory or leadership role within a high-volume gaming environment.
• Knowledge of slot machine operations, slot accounting procedures, jackpot processing, and applicable gaming regulations.
• Strong guest service principles with a passion for luxury hospitality experiences.
• Excellent written and verbal communication with guests and staff.
• Ability to analyze operational data and drive improvements.

Responsibilities

• Provide leadership and guidance to Slot Operations Team.
• Preside over pre-shift meetings.
• Coach and train the operations staff.
• Maintain coin and currency accountability on the floor.
• Deliver highest levels of guest service.
• Ensure compliance with Nevada Gaming regulations and internal controls.
• Develop and implement floor Buy process.
• Interview and hire slot staff.
• Maintain staff employment pool of applicants.
• Coordinate floor techs and engineering for projects.
• Oversee slot floor maintenance and repairs.
• Coordinate interdepartmental communication.
• Manage inventory and scheduling of office supplies.

Skills

Leadership

Organization

Accountability

Time Management

Guest Service

Communication

Team Development

Education

Bachelor's degree in Hospitality Management, Business Administration, or related

High school diploma or equivalent

Tools

Casino management systems

Slot management software

Microsoft Office

Job description

The Slot Assistant Shift Manager is responsible for the leadership and management of the slot operations division. This position requires the following qualities to achieve success:

• Leadership
• Organization
• Accountability
• Time Management
• Have Fun

Responsibilities

• Provide leadership and guidance to Slot Operations Team.
• Preside over pre-shift meetings.
• Provide on-going skills development, coaching and training for the operations staff.
• Coin and currency accountability on the floor.
• Providing the highest levels of guest service
• Management and accountability for all Regulation 6A documents and accuracy of filings.
• Development and implementation of floor Buy process.
• Interviewing and hiring of slot staff.
• Developing and maintaining potential staff employment pool of applicants.
• Project management - floor techs, engineering, etc.
• Slot floor repair and maintenance program.
• Interdepartmental cooperation and communication.
• Inventory control and coordination of scheduling office supply orders and stocking: office supplies, forms, floor equipment for staff, etc.
• Management of employee personnel files and actions; commendations, disciplines, performance evaluations.

Reporting Manager

• Slot Shift Manager

Qualifications

• Minimum of three (3) years of experience in casino slot operations, with at least one (1) year in a supervisory or leadership role within a high-volume gaming environment is preferred.
• Comprehensive knowledge of slot machine operations, slot accounting procedures, jackpot processing, and applicable gaming regulations.
• Demonstrated ability to lead, motivate, and develop a diverse team while maintaining a positive and professional work environment.
• Strong understanding of guest service principles with a passion for delivering exceptional luxury hospitality experiences.
• Proven ability to resolve guest concerns and operational challenges quickly, professionally, and with sound judgment.
• Excellent verbal and written communication skills with the ability to interact effectively with guests, employees, and management.
• Ability to analyze operational data, identify trends, and implement solutions that enhance guest satisfaction and operational efficiency.
• Experience monitoring gaming activity to ensure compliance with company policies, Nevada Gaming Control Board regulations, and internal controls.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in casino management systems, slot management software, Microsoft Office applications, and related technology platforms.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Must be available to work varied schedules, including days, evenings, overnight shifts, weekends, and holidays.
• Must possess or be able to obtain and maintain all required Nevada Gaming registrations, work cards, and certifications.
• High school diploma or equivalent required; a bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Preferred Qualifications

• Experience in a luxury resort or Forbes Travel Guide-rated property.
• Previous experience managing large teams in a high-volume integrated resort or casino environment.
• Knowledge of slot performance analytics, player development, and revenue optimization strategies.
• Bilingual communication skills are a plus.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.