Assistant Shelter Operations Manager - Kenosha Campus

Paycom - ATS; Kenosha (WI); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

403(b) retirement plan with company 3%

Employee Assistance Program (EAP)

Discounts on adoption fees

Volunteer and staff development

Job summary

The Wisconsin Humane Society (WHS) is seeking a full-time Assistant Shelter Operations Manager for our Kenosha Campus. You will lead adoption counselors and animal care technicians, reporting to the Shelter Operations Manager and ensuring daily operations run smoothly on-site.

You will foster a people-centered culture, coordinate training, manage scheduling, and support cross-team collaboration while maintaining WHS standards of care and client services.

Qualifications

• Experience leading shelter operations or equivalent role.
• Ability to manage emotionally-charged situations with empathy.
• Flexible scheduling including weekends/on-call as needed; physically capable.

Responsibilities

• Oversee adoption counselors and animal care technicians.
• Coordinate intercampus transfers and daily population checks.
• Support staff scheduling, training, and recruitment.
• Respond to priority client issues and provide calm, effective problem-solving.

Skills

People-centered leadership

Strong communication

Problem-solving

Team coordination

Job description

How you’ll impact our mission:The Wisconsin Humane Society (WHS) is hiring a full-time Assistant Shelter Operations Manager. This position is part of a team of Assistant Shelter Operations Managers that provide oversight and leadership to our adoption counselors and animal care technicians. The Assistant Shelter Operations Manager reports to the Shelter Operations Manager and works onsite at our Kenosha Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today!Key accountabilities:Consistently and positively communicate organizational and department strategic direction, priorities, values, and key information.Establish team culture, relationships, and communication across teams that exemplify WHS values.Create, foster, and strengthen team strategic and operating plans, structures and processes (e.g., training processes, operating processes, meeting structures) to form a consistent platform for performance, improvement, and implementation of organizational plans and strategic direction.Assist in the monitoring, maintenance, and implementation of organizationally defined standards of animal care and client services.Assist in the coordination and calibration of intercampus transfers by engaging in daily population checks, shelter rounds, and collaboration with campus leaders.Model a people-centered approach to problem solving and support the team in reframing challenging experiences.Respond to priority client issues surrounding surrenders, adoptions, special circumstances, etc.Perform the core animal care and client services duties as needed.Contribute to the scheduling and training of staff to achieve the core responsibilities of the AC-ACT position and provide support to other departments as needed.Support the recruitment, training, scheduling and integration of staff and volunteers while modeling professional, collaborative, and timely communication.Qualifications:Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach.Ability to navigate emotional aspects of animal welfare work.Availability to flex schedule to support the team as needed, including rotating weekend shifts, on-call, and holidays.Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.Ability to partner with clients, staff, and volunteers from diverse backgrounds.Organized self-starter with strong communication skills.Good problem-solving skills, ability to maintain a calm, professional demeanor in a fast-paced environment.Hiring range: $35,500 - $40,000Benefits for our full-time staff include: Paid time off, including vacation, wellness, and holiday timeHealth, dental, and vision insurance403(b) retirement plan with company matchPaid family leaveGroup term and voluntary life insuranceShort-term and long-term disabilityFlexible spending plansHealth savings account (HSA)Supplemental benefits to cover unexpected expensesBenefits for all staff include:403(b) retirement planMental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per yearLimited low-cost wellness and veterinary care services for staff members’ animalsDiscounts on adoption fees, training classes, youth programs, retail and eventsSupport for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.Come see why over 280 staff call WHS home! You’ll be happy you did!About us:The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis and a wildlife rehabilitation center in Milwaukee. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.The Wisconsin Humane Society is an equal opportunity employer.Application instructions:Click on “Apply Now” to begin your online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.