Assistant Services Manager

Ulta Beauty; Fort Walton Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading beauty retailer as an Assistant Services Manager, where you'll lead a team to drive sales and enhance guest experiences. This role involves managing salon services, ensuring operational excellence, and fostering a collaborative team environment. Ideal candidates will have a background in salon management and a passion for the beauty industry.

Qualifications

• 2-3+ years in salon management or relevant experience.
• Knowledge of state board regulations and hiring requirements.

Responsibilities

• Lead the team in delivering sales growth in hair and skin services.
• Manage all aspects of the services business including sales and guest satisfaction.
• Support service events to enhance guest experience.

Skills

Proficiency in salon techniques

Strong interpersonal skills

Organizational skills

Ability to work under pressure

Education

Cosmetology school graduate

Cosmetology license

Tools

POS

Microsoft Office

Apple devices

Job description

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Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry-leading beauty professionals share their expertise and foster authentic community. We aim to create a real sense of belonging while pursuing innovative strategies to revolutionize the industry.

Enjoy robust organizational support, increased investment, and opportunities for personal growth within a stable and strong company. Be part of the future of beauty services and contribute to our transformation.

General Summary & Scope

The Assistant Services Manager (ASM) leads the team in delivering sales growth in hair and skin services, supporting the Experience Manager (EM). Responsibilities include managing all aspects of the services business, including sales, guest satisfaction, operational excellence, and providing services to guests. The ASM focuses on performance, people, and process, requiring a results-driven approach, industry passion, and leadership skills.

Principal Duties & Responsibilities

The ASM demonstrates Ulta Beauty’s mission, vision, and values through the following key areas:

Performance

• Perform salon services and product demonstrations for guests.
• Achieve weekly individual productivity goals.
• Promote a culture of accountability to meet sales, guest loyalty, payroll, and inventory goals.
• Drive profitability through operational excellence and sales growth.
• Support and execute service events to enhance guest experience and meet sales objectives.
• Analyze financial and operational reports regularly to guide business strategies.
• Address underperformance and develop improvement strategies.
• Stay informed on industry trends and product knowledge.
• Maintain consistent attendance and enforce the attendance policy.

People

• Assist in attracting, hiring, and retaining diverse top talent.
• Build a highly engaged team aligned with Ulta Beauty’s brand values.
• Train, coach, and develop team members using company resources.
• Create an inclusive environment that promotes growth and engagement.
• Support professional development and succession planning.
• Foster collaborative relationships with peers and brand partners.

Process

• Ensure compliance with company policies and standards.
• Review and respond to company communications promptly.
• Enforce dress code and manage inventory and supplies within budget.
• Utilize task management tools to prioritize store tasks.
• Protect assets and minimize loss through adherence to standards.
• Support continuous improvement initiatives and technology adoption.
• Assist in scheduling to optimize traffic and productivity.

Job Qualifications

Education

• Cosmetology school graduate
• Cosmetology license and/or management license as required by state law

Experience

• 2-3+ years in salon management or relevant experience
• Knowledge of state board regulations and hiring requirements
• Experience in financial management, sales, and expense control
• Leadership experience in attracting and motivating talent

Skills

• Proficiency in salon techniques and aptitude to learn all service categories
• Familiarity with technology (POS, Microsoft Office, Apple devices)
• Strong interpersonal and organizational skills
• Ability to work under pressure and adapt to change

Special Position Requirements

• Flexible full-time schedule including evenings, weekends, and holidays
• Attendance at meetings and conferences
• Physical ability to stand, bend, reach, lift up to 10 lbs, and manipulate objects during shift
• Use of computers, phones, and office supplies regularly

If an associate has a disability preventing essential functions, the company will engage in an interactive process to determine reasonable accommodations.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer, offering a wide range of products and salon services. We are committed to diversity, inclusion, and providing opportunities for all qualified applicants.