Assistant Service Manager - West Hartford, CT

The Goodyear Tire & Rubber Company; West Hartford (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Life insurance

Disability insurance

Tuition assistance

Paid time off

Job summary

The Goodyear Tire & Rubber Company is seeking an Assistant Service Manager to gain hands-on experience in one of Goodyear's Auto Service centers, connecting with guests and delivering outstanding service. You will learn to manage the service department by scheduling associates, service appointments, and organizing workflow to ensure quality work and timely delivery.

Minimum 1 year of automotive service experience and a valid driver's license are required, along with the ability to work retail

Qualifications

• Minimum 1 year of Automotive Service department experience.
• Valid driver's license.
• Must be at least 18 years old.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by liaising between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Follow manufacturing guidelines when recommending services.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including lifting tires and wheels as needed.

Skills

Guest relations

Sales

Teamwork

Motivation

Job description

Shift: Must be able to work retail hours including some holidays and weekends

Starting Pay: 20.00-26.00

base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location.

• Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sickness and vacation time, as well as tire discounts

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paces work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description:

As an Assistant Service Manager, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours!

Responsibilities will include, but will not be limited to:

• Drive and reach sales goals through guest interactions including tire and service sales

• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests

• Effectively manage the service department as needed

• Contribute to training and development of service department associates

• Articulate all warranties, promotions, and advertisements

• Utilize tools provided to make recommendations to guests based on manufacturing guidelines

• Maintain a clean and safe work and guest area

• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:

Minimum 1 year of previous Automotive Service department experience

Valid driver's license

Must be at least 18 years of age

• No relocation is being offered for this position

• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• Previous management experience

• Previous automotive service sales experience

Position Criteria:

• Strong work ethic; independently motivated to produce results with limited influence from others

• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork

• Ability to review, analyze, and interpret information, identify problems, and make decisions

• Ability to read, understand, and follow procedures and guidelines

• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

• Ability to follow established safety policies and procedures

GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER

Goodyear is an Equal Employment Opportunity and Aff