Assistant Service Manager (Stone Gate)

Van Metre Companies; Spring Lake (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Tuition reimbursement

401(k) matched

Wellness reimbursement

Employee discounts

Paid time off

Job summary

Van Metre Companies, Inc. is seeking an Assistant Service Manager for Stone Gate Apartments in Spring Lake, NC.

You will assist with overseeing all maintenance aspects, control expenses, schedule preventive maintenance, and ensure timely completion of service tickets while delivering excellent customer service. You will lead daily site operations, coordinate apartment turns in Yardi, monitor safety, manage inventory, and contribute to annual budget planning.

Qualifications

• 4+ years of maintenance experience or valid training.
• EPA Type II or EPA Universal Certification - required
• CPO Certification preferred
• High School Diploma or GED
• Valid Driver’s License and Reliable Transportation Required
• Provide own basic tools and be knowledgeable and skilled in safe use and maintenance of tools

Responsibilities

• Assist Service Manager with directing and overseeing all aspects of maintenance of the community
• Oversee preventive maintenance and inspections
• Maintain records for services performed including contracts
• Walk the property daily to uphold curb appeal and monitor safety
• Oversee apartment turns coordination in Yardi
• Assist in following budget guidelines
• Manage inventory and storage areas
• Procure maintenance materials and adhere to PO policy
• Advise on capital improvements and annual budget needs
• Notify Service Manager with safety solutions and preventive maintenance needs
• Assist with weekly safety meetings
• Respond to resident service requests promptly
• Audit key tracking system daily/weekly
• Support after-hours emergency coverage
• Train, coach and mentor team members
• Implement Van Metre’s standards of Management
• Serve as Acting Service Manager in their absence

Skills

Maintenance supervision

Budgeting

Preventive maintenance

Customer service

Communication

Education

EPA Type II or EPA Universal Certification

CPO Certification

High School Diploma or GED

Tools

Yardi

Basic tools

Job description

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has an Assistant Service Managerposition available at our Stone Gate Apartments located in Spring Lake, NC!

As the Assistant Service Manager, you will assist with overseeing all aspects of maintenance of the property, including expense control, scheduling preventative maintenance, ensuring completion of service tickets, and providing excellent customer service.

Essential duties include but are not limited to:

• Assist Service Manager with directing and overseeing all aspects of maintenance of the community and work closely with the Service Manager
• Oversee the performance of preventative maintenance and inspections
• Maintain accurate records for all services performed including contracts
• Walk the property daily to uphold curb appeal and monitor safety issues
• Oversee the schedule and coordinate apartment turns in Yardi
• Assist Service Manager in following budget guidelines
• Manage inventory and storage areas
• Purchasing adequate maintenance materials for service requests and apartment turns and adhering to PO policy
• Communicate and advise Service Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Notify Service Manager with solutions for any safety or liability concerns as well as preventative maintenance needs
• Assist with conducting weekly safety meetings
• Monitor and perform service requests from residents in a timely fashion
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours/day, 7 days/week
• Train, coach, and mentor team members
• Implement Van Metre’s standards of Management
• Support Service Manager and serve as Acting Service Manager in their absence
• Other tasks assigned by Service Manager

Requirements

The Assistant Service Manager must maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees. The Assistant Service Manager must have the necessary skills to effectively complete the tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/ Qualifications

• 4+ years of maintenance experience or valid training
• EPA Type II or EPA Universal Certification - required
• CPO Certification preferred
• High School Diploma or GED
• Valid Driver’s License and Reliable Transportation Required
• Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Compensation and Benefits information

Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $23.00-$25.00 per hour (Pay is commensurate with experience, education, training, and skills)
• Annual Bonus Potential: $5,000 annually, paid quarterly
• Renewal Commissions
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.
• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Van Metre Companies’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.